Training Officer (Microsoft 365 & applications) - Ref: RT01527

Dudley Metropolitan Borough Council; Walsall; On-site; GBP 40,000 - 43,000; Full time

Job summary

Dudley Metropolitan Borough Council is seeking a proactive Training Officer to lead Microsoft 365 and related applications training across the organisation. The role focuses on delivering engaging sessions, developing materials, and supporting staff to apply new digital skills in daily work.

You will design and deliver learning programmes, create resources, and monitor feedback to continuously improve the training offer and foster a culture of digital confidence within the workforce.

Qualifications

• A degree in a relevant discipline and a recognised teaching qualification (or willingness to obtain one) or Microsoft Certified Trainer status is required.
• Strong knowledge of Microsoft 365 products is essential.
• Evidence of continuous professional development is essential.

Responsibilities

• Design and deliver learning programmes covering Microsoft 365 and related applications (face-to-face, online and blended).
• Create and maintain learning resources, guides and supporting materials.
• Gather learner feedback and drive continuous improvement and wider organisational development initiatives.

Skills

Microsoft 365

Training delivery

Facilitation

Curriculum design

Digital learning

Communication

Education

Degree in relevant discipline

Teaching qualification or MCT status

CPD demonstrated

Tools

Microsoft 365 apps

LMS

PowerPoint

Job description

Training Officer (Microsoft 365 and Applications) - Ref: RT01527

G8 £40,444 - £43,149 per annum

1 permanent full-time post

We're looking for an enthusiastic and innovative Training Officer to join our Organisational Development team and play a key role in helping our workforce maximise the benefits of Microsoft 365 and digital ways of working. This is an exciting opportunity to support the development of colleagues across the organisation by delivering engaging learning experiences that improve confidence, capability and productivity.

What does Organisational Development do?

The Organisational Development team is committed to supporting our workforce to grow, develop and perform at their best. Through high-quality learning programmes, coaching and development opportunities, we help employees build the skills and confidence they need to meet current and future organisational challenges.

As part of this work, the team is expanding its digital skills offer, helping colleagues make greater use of Microsoft 365 and the wider suite of Microsoft applications to improve collaboration, communication and productivity. Working closely and in collaboration with our Digital colleagues, the team provides practical, engaging learning opportunities that enable staff to get the most from modern workplace technology.

There are three main activities for this role:

Design and delivery of learning programmes

Develop and deliver high-quality training programmes covering Microsoft 365 and associated applications, including basic, intermediate and advanced learning opportunities. Training will be delivered face to face, online and through blended approaches, using engaging techniques and interactive digital tools.

Creating learning resources

Develop and maintain a range of accessible learning materials, guides, presentations and supporting resources that help learners continue their development beyond the training environment.

Continuous improvement and workforce engagement

Gather and analyse learner feedback, identify opportunities to improve programmes and proactively engage with colleagues across the organisation to understand and respond to changing development needs. You\'ll also promote learning opportunities and support wider Organisational Development initiatives.

What Will You Be Doing?

Delivering engaging Microsoft 365 training programmes, workshops, coaching and mentoring sessions to colleagues across the organisation. You\'ll develop learning resources, continuously review and improve training content, and work collaboratively with colleagues to identify new opportunities to enhance workforce capability. You\'ll also support learners to apply their learning in practice and help build a culture of continuous development and digital confidence.

About You

We\'re looking for someone with a passion for learning and development who is confident using Microsoft 365 applications and enjoys helping others develop their skills.

You will have experience of designing and delivering engaging learning programmes, both face to face and online, and be able to adapt your delivery style to meet the needs of different audiences. You\'ll be an excellent communicator with strong facilitation skills, capable of creating a positive learning environment and managing group discussions with confidence.

You will be creative, flexible and solutions focused, with the ability to identify learning needs and develop practical resources that support individual and organisational performance. You\'ll have experience of using learner feedback to drive continuous improvement and be comfortable working collaboratively.

Strong knowledge and experience of Microsoft 365 products is essential. Experience of using interactive learning technologies and digital engagement tools to enhance training delivery would be highly beneficial.

A degree in a relevant discipline and a recognised teaching qualification (or willingness to obtain one) or Microsoft Certified Trainer status is required. Microsoft Office Specialist or equivalent relevant experience is also required. Evidence of continuous professional development is essential.

An awareness of, and commitment to, equality, diversity and inclusion, and commitment to, data protection and information governance ensuring confidentiality is essential.

Closing Date: 14th October 2026

Interviews: 27th October 2026

For an informal discussion about the role please contact Sarah Grigg; [e-mail]

View Job Description and Employee Specification

Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.

We recognise that applicants may use AI tools to help structure or refine their application. However, we want to get a genuine sense of who you are, what you can bring to the role and the experiences that have shaped you. Please make sure your application is original, personal to you and written in your own voice.