Training & Office Administrator

Bailies Coffee Roasters; London; On-site; GBP 28,000; Full time

Job summary

A leading social enterprise is seeking a Training and Office Administrator to manage program-related administration and support trainees. This role offers diverse opportunities in a dynamic environment and requires strong organizational and communication skills. Join a passionate team making a difference in the coffee industry.

Benefits

Free coffee

Strong commitment to professional development

Annual performance and pay progression reviews

Up to 3% pension contribution

36 days paid leave per year

Employee Assistance Programme offering free counselling

Work phone and laptop

Qualifications

• Experience of working to tight deadlines.
• Managing or coordinating projects or events.
• Advanced written and verbal communication skills.

Responsibilities

• Manage main inbox, telephone line, and website inquiries.
• Coordinate the training calendar and support mentorship.
• Ensure trainees are supported and monitored throughout programs.

Skills

Organisational skills

Communication skills

Problem-solving

Education

GCSE level literacy and numeracy or equivalent

Tools

Excel

PowerPoint

Canva

Job description

Training and Office Administrator £27,100 Full time, London and office based

Well Grounded runs London’s first series of specialty coffee training academies, which connects people looking for work with sustainable careers in the coffee industry. We are looking for a motivated and passionate individual with great organisational skills to join our team.

This is a great opportunity to work for a growing social enterprise, ambitious about making a real difference to the lives of people in our local community. This is an ideal role for someone who wants to work in a fast paced, cause-driven dynamic environment and get a diverse range of opportunities across social enterprise. You will be highly organised, with strong attention to detail, and the sort of person who gains satisfaction from juggling multiple priorities and staying on top of administrative tasks. You must thrive in a busy environment and be excited about working for an agile and passionate social enterprise.

About The Role As the administrator you will work closely with the delivery team, taking care of programme related administration and preparing the training space on delivery days. You will manage the main inbox, incoming telephone line and website enquiries, and coordinate the training calendar. In addition you will support 1-2-1 mentorship and employability training, ensuring trainees are supported and nurtured through training. You will support the progressions team to engage and recruit trainees onto our programmes working in partnership with our local community, and in ensuring trainees successfully complete their work placements. You will support the wider team with tasks such as communicating with trainees, ensuring monitoring forms are completed and keeping our internal systems up to date with trainee information. Safeguarding, monitoring and reporting are essential to this role.

We want to meet the right person for the organisations’ plans for the future and support you to grow and develop based on your strengths. Most importantly you will have a strong conviction in the potential of all people to achieve their goals.

Perks Free coffee Scope to take real ownership in a fast-growing social enterprise Strong commitment to professional development with a dedicated training budget Annual performance and pay progression reviews every 6 months Up to 3% pension contribution 36 days paid leave per year: 25 days annual leave, 8 bank holidays, 3 days between Christmas and New Year Employee Assistance Programme offering free counselling Work phone and laptop

Key tasks: To efficiently and professionally manage all inbound enquiries (email, phone, website) and communicate effectively with Well Grounded trainees To complete all required data capture and input for funding and internal learner management, including use of the Aptem learning platform To input and maintain monitoring and evaluation information, attendance, personal development, outcomes and sustainment and to produce reports as required To support the recruitment of trainees onto our various coffee training programmes through a range of means, including attending recruitment events, conducting calls, and running assessment days To ensure trainees are supported on and through programmes, including supporting in the academy on delivery days To support the programme coordination of all training programmes To communicate with and arrange initial meetings with referral partners/prospective referral partners To manage social media request log, reviewing and actioning on a weekly basis. Ensure LinkedIn and Instagram platforms are posted on at least once each week To prepare recruitment collateral (e.g. posters, flyers) using Canva, and update/maintain sign-up forms To manage Mailchimp for various audiences, compiling and sending monthly graduate newsletter and other communications as requested by the wider team To support with mentorship of trainees (full training will be provided) To manage our ‘Live Vacancies’ WhatsApp group, uploading vacancies as directed by the wider team and liaising with graduates on applications To lead on project administration tasks working closely with the Progressions team and coffee trainer To support with wider team administration tasks such as mailing lists, Eventbrite invitations and other ad-hoc tasks as required To order printer paper/toner, stationery and other office consumables, ensuring expenses are entered in a timely manner To track spend of office consumables, raising risk as required To maintain the academy space in a well-organised, tidy and professional manner, ensuring daily set-up and close-down checks are completed, and ensuring our graduate photo board is updated following each programme To be a friendly, professional presence in the office during private training events, providing assistance to guests are required To lead on the promotion of Well Grounded to our trainees and clients To be an Ambassador for Well Grounded, speaking at events and local groups To attend weekly meetings to ensure all staff are kept up to date

There is lots of scope for the candidate to grow in the organisation and take on more responsibilities. We want to support you to thrive.

Job specification

Essential

Experience of working to tight deadlines Managing or co-ordinating projects or events (personally, study, or work) Completing administrative tasks, including the use of excel and word or alternatives Experience of working and communicating with a wide range of people (study, work, personally) Advanced written and verbal communication skills Experience of preparing presentations in Powerpoint/Canva or equivalent to brand standards for a range of audiences

Approach An ability to work collaboratively, taking and incorporating feedback A commitment to social impact and a belief in supporting everyone to reach their full potential Excellent communication skills and an ability to communicate with a range of people from different backgrounds An ability to organise and be self-motivated A calm approach to problems and an ability to use initiative to find solutions An interest or knowledge of coffee

Desirable: At least a GCSE level literacy and numeracy or equivalent Working, studying, communicating or volunteering with vulnerable/disadvantaged young people or adults.

About Well Grounded Training Our training programmes utilise the Specialty Coffee Association Diploma System to provide content and accreditation for all our programmes. We are a growing social enterprise, so expect a fast paced, cause-driven and dynamic working environment, as well as one with great opportunity for your own growth and development.

To apply: In video format, or through a cover letter, tell us: What do you want to bring to the role and what excites you about working for Well Grounded?

The application form and upload can be found here: https://forms.gle/KZsr4XB96Emv7MUMA

We encourage applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. Your video or cover letter can be uploaded at the relevant point in the application form.

Applications close at 23:59 on Thursday 5th June. Please note, interviews are planned for Wednesday 11th June at our King’s Cross academy.

Further questions: If you have any questions please do not hesitate to contact Lynne Christie Deutsch by email at [e-mail]

Also, take a look at: Website: https://www.wellgrounded.org/ Twitter & Instagram: @wellgroundedhq LinkedIn: @WellGroundedCIC