Training Management System (TMS) Coordinator (Aberdeen)

3t | Training Services (UK); Aberdeen City; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Holiday 33 days

Health plan

Perkbox

Cycle to work

Lunch subsidy

Pension 5% employee 3% employer

Job summary

3t is recruiting 2x TMS Coordinators on permanent contracts in Aberdeen, Montrose or Newcastle, UK. The role focuses on arranging and administering training for client workforces, managing bookings, scheduling, and certification with a strong emphasis on data accuracy and client service.

You will support end-to-end training arrangements, liaise with suppliers, maintain LMS records, and ensure timely execution of all activities per department policies.

Qualifications

• Excellent coordination and organisational skills.
• Strong communication and interpersonal abilities.
• Experience in customer service.
• Familiar with MS Office.
• Knowledge of Oil & Gas industry is an advantage.

Responsibilities

• Coordinate training activities with client requirements.
• Process bookings in line with policies.
• Track course statuses and inform suppliers of cancellations.
• Contact suppliers to secure training solutions.
• Raise Purchase Orders.
• Update LMS and training records.
• Prepare Joining Instructions.
• Notify delegates of changes.
• Monitor progress to ensure compliance.
• Identify efficiencies in departmental processes.
• Apply escalation policy for customer complaints.

Skills

Coordination

Communication

Customer service

MS Office

Oil & Gas knowledge

Job description

Applicants must already have the unrestricted right to work in the UK. We are unable to provide visa support for this role.

3t is currently looking to recruit 2x TMS Coordinators on permanent contracts in Aberdeen, Montrose or Newcastle, UK.

Salary And Benefits Package

• Competitive Salary
• Holiday entitlement of 33 days (including mandatory days off to cover Christmas and New Year)
• HSF Health Plan and Perkbox
• Cycle to Work Scheme
• Subsidised lunches from our onsite canteen
• Pension contributions 5% (Employee) & 3% (Employer)

This role is contracted at 40 hours per week. We offer semi‑flexible working hours, with shifts available between 7:30am and 6:00pm (Monday–Friday), including a 30‑minute unpaid lunch break.

The Opportunity

Role Purpose: As TMS Coordinator you will facilitate and administer training arrangements on behalf of TMS client workforce in conjunction with the training matrix. You will manage all aspects of arranging and maintaining training requirements of TMS client employees including course bookings, scheduling training, obtaining and issuing certification.

About 3t

3t is a leading provider of training services and learning technology solutions. With Training, Technology and Transformation at the core of its offering, 3t delivers safety-critical training across energy, renewables, power, marine, construction, gas, electric and water sectors. The company trains more than 200,000 delegates per year and is the number one provider of training to the UK Energy Sector and the Global Offshore Wind market. Its drilling and well control simulation business is the world leader in its field. With offices and training centres across the UK, the Americas and the Middle East, the 3t team is represented by 17 nationalities and present in 60 countries worldwide.

Key Responsibilities

• Coordinate training activities in line with Client training requirements
• Process training bookings in line with departmental policies, procedures and standards
• Manage status of all courses, and ensure that suppliers are informed of cancellations in a timely manner to avoid cancellation charges
• Contact suppliers to secure training solutions on behalf of TMS clients
• Raise Purchase Orders
• Where applicable, update and maintain client’s Learning Management System (LMS) to effectively manage employees’ training records
• Generate and forward Joining Instructions in line with company policy
• Notify delegates of any changes/cancellations
• Monitor progress of allocated training events to ensure compliance is met
• Calculate Managed Event costs following departmental process
• Arrange accommodation where applicable
• Adhere to departmental and Client processes
• Ensure accurate data is maintained within relevant departmental system(s)
• Ensure Key Performance Indicators (KPIs) are met
• Communicate effectively and professionally with other team members and clients
• Manage changing situations to ensure training requirement is delivered
• Identify solutions and efficiencies to optimise the use of departmental software and ensure departmental policies, procedures and standards are kept current
• Apply departmental escalation policy in response to any customer complaints
• Undertake additional duties as requested by the TMS Team Lead

Person Specification

Essential Criteria

At 3t our values of Innovation, Collaboration and Excellence are at the heart of what we do. The successful candidate will have:

• Excellent coordination / organisational skills
• Excellent communication / strong interpersonal skills
• The ability to talk to all levels of company representatives
• Customer service experience
• Sound knowledge of the Oil & Gas Industry as an advantage
• Excellent IT skills (MS Office)
• Software system experience as an advantage
• The ability to work under pressure
• Excellent attention to detail