Training & Improvement Manager: Elevate Quality & Performance

Brook Street; Nuneaton; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Bonus opportunities

Company pension

Additional leave

Company events

Free on-site parking

Supportive and collaborative working环境

Job summary

The role requires a minimum of 3 years' experience in Training, Learning & Development, Quality Assurance, or Continuous Improvement, with strong analytical abilities and proficiency in Excel and PowerPoint. A competitive salary (£35,000–£40,000) and benefits are offered, plus a supportive, collaborative environment.

Qualifications

• 3 years' experience in Training, Learning & Development, Quality Assurance, or Continuous Improvement.
• Strong analytical and problem-solving skills.
• Excellent presentation and coaching abilities.
• Proficient in Microsoft Excel and PowerPoint.
• Excellent attention to detail and ability to maintain confidentiality.

Responsibilities

• Design and deliver engaging training programmes and refresher sessions
• Identify skills gaps and implement targeted development plans
• Analyse customer retention and quality data to identify improvement opportunities
• Conduct audits and quality checks to ensure operational excellence
• Lead continuous improvement projects that enhance performance and profitability
• Produce reports and recommendations based on performance metrics and analysis
• Coach and develop teams to achieve business objectives
• Minimum

Skills

Analytical thinker

Presentation & coaching

Excel & PowerPoint

Attention to detail

Tools

Microsoft Excel

PowerPoint

Job description

The role requires a minimum of 3 years' experience in Training, Learning & Development, Quality Assurance, or Continuous Improvement, with strong analytical abilities and proficiency in Excel and PowerPoint. A competitive salary (£35,000–£40,000) and benefits are offered, plus a supportive, collaborative environment.