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Brook Street; Nuneaton; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Bonus opportunities

Company pension

Additional leave

Company events

Free on-site parking

Supportive and collaborative working环境

Job summary

The role requires a minimum of 3 years' experience in Training, Learning & Development, Quality Assurance, or Continuous Improvement, with strong analytical abilities and proficiency in Excel and PowerPoint. A competitive salary (£35,000–£40,000) and benefits are offered, plus a supportive, collaborative environment.

Qualifications

• 3 years' experience in Training, Learning & Development, Quality Assurance, or Continuous Improvement.
• Strong analytical and problem-solving skills.
• Excellent presentation and coaching abilities.
• Proficient in Microsoft Excel and PowerPoint.
• Excellent attention to detail and ability to maintain confidentiality.

Responsibilities

• Design and deliver engaging training programmes and refresher sessions
• Identify skills gaps and implement targeted development plans
• Analyse customer retention and quality data to identify improvement opportunities
• Conduct audits and quality checks to ensure operational excellence
• Lead continuous improvement projects that enhance performance and profitability
• Produce reports and recommendations based on performance metrics and analysis
• Coach and develop teams to achieve business objectives
• Minimum

Skills

Analytical thinker

Presentation & coaching

Excel & PowerPoint

Attention to detail

Tools

Microsoft Excel

PowerPoint

Job description

Are you an experienced Training & Improvement professional looking for an opportunity to make a real impact?

We are seeking a hands‑on Training & Improvement Manager to lead training initiatives, drive continuous improvement, enhance quality standards, and support the development of a high‑performing customer service operation.

Key Responsibilities:

• Design and deliver engaging training programmes and refresher sessions
• Identify skills gaps and implement targeted development plans
• Analyse customer retention and quality data to identify improvement opportunities
• Conduct audits and quality checks to ensure operational excellence
• Lead continuous improvement projects that enhance performance and profitability
• Produce reports and recommendations based on performance metrics and analysis
• Coach and develop teams to achieve business objectives
• Minimum

3 years' experience in Training, Learning & Development, Quality Assurance, or Continuous Improvement

• Strong analytical and problem‑solving skills
• Excellent presentation and coaching abilities
• Proficient in Microsoft Excel and PowerPoint
• Excellent attention to detail and ability to maintain confidentiality
• Salary of £35,000 - £40,000
• Bonus opportunities
• Company pension
• Additional leave
• Company events
• Free on‑site parking
• Supportive and collaborative working environment

Please note: Applicants without the required experience will not be considered. CVs must clearly demonstrate relevant Training, Learning & Development, Quality Assurance, or Continuous Improvement experience.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.