Training & Implementation Specialist - Midlands

DentalMonitoring; Birmingham; On-site; GBP 42,000 - 65,000; Full time

Job summary

DentalMonitoring is a MedTech scale-up seeking an experienced Training & Implementation Specialist to onboard new customers and tailor workflows for orthodontic offices. You will train dental teams to use the DentalMonitoring suite and nurture customers to maximize AI dashboard benefits.

You will act as a technical bridge and collaborate with sales, success, and regional teams to deliver a seamless onboarding experience.

Qualifications

• 5+ years of experience in dentistry and/or orthodontics or an equivalent degree.
• Strong consultative / solution-based sales experience.
• Experience in training and implementing software solutions for customers.

Responsibilities

• Onboard new customers and create custom workflows for each office.
• Train clinicians and dental teams to use DentalMonitoring solutions.
• Nurture customers to maximize benefits of AI technology and dashboards.
• Build strong relationships and advocate for DentalMonitoring products.
• Serve as a technical bridge between customers and the platform.
• Support and attend local trade shows.
• Collaborate with regional teams to optimize the onboarding experience.
• Influence doctors and staff to adopt new protocols for the platform.

Skills

Orthodontic experience

Consultative selling

Training delivery

Implementation projects

IT literacy / tech savviness

Stakeholder management

English proficiency

Education

Dental/Orthodontic background or equivalent degree

Tools

CRM tools

AI-enabled platforms

Job description

DentalMonitoring is a MedTech scale-up in a fast-growing medical field. We are looking for new talent to join our team!

If you’re an Orthodontic Assistant or Treatment Coordinator ready to take your clinical expertise beyond the chair, this is a unique opportunity to make a broader impact. You’ll use your hands-on experience to guide practices through modern workflows and help teams embrace technology that truly improves patient care., the following opportunity may interest you!

• DentalMonitoring is a leader in orthodontics, offering the industry’s first AI-powered remote monitoring solution certified as a medical device
• Our mission is to set a new standard of care by combining advanced technology with strong commitments to quality, efficiency, patient and doctor experience
• Our platform helps practices enhance clinical control, optimize workflows, and deliver more personalized patient care
• Our proprietary AI analyzes scans and provides actionable insights, enabling proactive and timely clinical intervention, supported by 13,000+ clinical data results
• We provide a full ecosystem of support, including onboarding, training, and marketing tools, continuously redefining what’s possible in orthodontic care

The Training & Implementation Specialist Role

• Onboarding new customers and creating custom workflows tailored to the needs of each office
• Training new clinicians and dental teams to use the DentalMonitoring suite of solutions
• Nurturing existing customers so they maximize the benefits of the DentalMonitoring Artificial Intelligence technology and dashboard
• Building strong relationships with customers so they endorse the DentalMonitoring brand and continue to use and advocate the DentalMonitoring products
• Acting as a technical bridge between the customers and DentalMonitoring platform
• Supporting and attending local trade shows
• Working and communicating with regional sales managers, customer success, inside sales, and sales representatives in order to provide the best onboarding experience for the customer
• Influencing doctors and staff to adopt new protocols while alleviating any of the customers’ hesitations to adopt a disruptive technology
• Traveling up to 60% to train and support in person office implementation

You will be successful in this role if

• 5+ years of experience in dentistry and/or orthodontics or an equivalent degree
• Excellent understanding of a consultative / solution-based sales approach
• Consultative, training, and implementation experience
• Ability to build and maintain strong partnerships with internal and external stakeholders
• High level of IT and computer science knowledge, with a strong interest in new technologies
• Ability to act diplomatically while demonstrating strong listening skills and empathy
• Ability to influence clients and challenge existing ways of thinking
• Ability to organize, prioritize, and manage multiple priorities effectively
• Proactive and results-driven
• Independent, enthusiastic, and curious
• Self-starter with a strong can-do mindset
• Strong team spirit and collaborative approach
• Strong critical thinking skills with a focus on innovation
• Excellent written communication and analytical skills
• Excellent interpersonal and relationship-building skills
• Ability to solve problems quickly and efficiently
• English speaker with advanced verbal and written proficiency

It would be fantastic if

• Experience in a startup or scale-up environment
• Some clinical experience is preferred

At DentalMonitoring, our employees thrive because :

• We are collaborators! It is a core value, and our team of researchers, doctors, developers, salespeople, and all of our stakeholders work together to put our customers first!
• DentalMonitoring is a diverse, multicultural company: you can find more than 35 nationalities throughout our teams

What we bring to our employees

• Your ideas will be heard! Our culture promotes initiatives, ownership, and feedback
• Everyone is committed to supporting your professional development because we understand that no one can know everything
• We place significant importance on the quality of work-life balanc

DentalMonitoring is an equal opportunity employer and offers an intercultural and inclusive workplace. The diversity of our teams is one of our strengths. We work every day with more than 35 nationalities across different countries all over the world. We welcome and encourage applications from people with disabilities. We are committed to providing reasonable accommodation.