Training Coordinator

Morson Training; Salford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking training organization that specializes in delivering high-quality training across various sectors. This role involves providing administrative support and ensuring effective training coordination for a diverse team of trainers. With a focus on customer service, you'll facilitate training arrangements while maintaining compliance with industry standards. The organization fosters a supportive work culture, offering tailored development plans and wellness programs, making it an ideal place for those looking to grow their careers in a dynamic environment.

Benefits

26 days holiday plus bank holidays

Tailored training and development plans

Health and wellbeing programmes

Discounted gym memberships

Free mental health support

On-site parking

Qualifications

• Experience in a busy coordination environment.
• Ability to collate data and produce management reports.

Responsibilities

• Provide administrative support for training requests.
• Coordinate training and assessments for customers.

Skills

Communication Skills

Customer Service Orientation

Organizational Skills

Problem-Solving Skills

Attention to Detail

Tools

Microsoft Office Suite

Job description

Morson Group:

Founded in 1969, Morson Group has grown from a humble start-up to a £1.3 billion global technical recruitment specialist. With over 30 offices in the UK and locations across Canada, the USA, Australia, and Europe, we are the UK's leading technical recruitment agency and the 3rd largest globally.

Morson Training:

We offer a range of high-quality, classroom-based and onsite training courses for individuals and businesses, across rail, health, safety and first aid, construction (CSCS testing) and mental health.

With classroom and onsite training delivered across the UK, our experienced trainers teach at the pace of the individual, supporting them through every stage of their educational journey.

Our rail training centres in Salford and Canning Town, London offer both classroom-based and practical training with each centre equipped with a replica rail track to put theory into practice.

Through our complimentary recruitment businesses, we can often place trainees into work with one of our partner organisations.

The role:

Your responsibilities will lie in the provision of administrative support and query resolution for all internal and external customer training requests, to arrange suitable training and/or assessments. You will have strong communication skills and be customer service orientated, while maintaining an eye for detail when making training arrangements.

Using your administrative and organisational skills you will be responsible for providing an efficient and effective Training coordination for a large team of multiskilled Trainers/Assessors, organising training and assessments for internal and external customers and ensuring that all the processes and systems are aligned to the needs of the business and industry standards. You will ensure compliance with agreed client standards as well as internal quality standards.

You will work with and support the Trainers/Assessors and liaise with our internal Talent team to maximise upskilling opportunities for our workforce. Your strong relationship building, and interpersonal skills will help you to communicate with our Client's, Trainers, Assessors, and internal/external stakeholders.

Key competencies:

• Flexibility and adaptability.
• Problem-Solving Skills
• Interpersonal Skills
• Customer Service Orientation
• Pro-active and enthusiastic
• Attention to Detail

Knowledge, skills & experience:

• Organised and efficient
• IT literate and fully conversant with Microsoft Office suite, including Outlook, Word, Excel
• Previous experience of working within a busy coordination environment
• Previous experience of dealing with data, collating figures, and producing statistics for management reporting.
• Attention to detail
• A confident communicator, both written and verbal.
• Self-motivated and used to working to deadlines.

What We Offer:

• 26 days holiday plus bank holidays
• Tailored training and development plans with internal and external training opportunities
• Work for a global organisation with a supportive and innovative work culture
• Voted one of the Best Big Companies to Work For
• Health and wellbeing programmes
• Discounted gym memberships
• Free confidential mental health support and counselling services
• Access to wellbeing apps
• On-site parking