Training Centre Administrator (Receptionist)

QA Limited; Glasgow; On-site; GBP 20,000 - 30,000; Full time

Job summary

A dynamic opportunity awaits at a leading tech training company in Glasgow, where you will play a pivotal role in delivering exceptional customer service and administration support. In this engaging position, you will be the first point of contact for visitors and learners, ensuring a welcoming environment and maintaining high-quality standards. Your responsibilities will include managing communications, overseeing supplier relationships, and ensuring the training centre is always presentable and compliant with health and safety standards. Join a forward-thinking organization that values skill development and offers a vibrant workplace culture, making a significant impact on learners and trainers alike.

Qualifications

• Experience in a customer-facing role is essential.
• Proficient in MS Office with excellent customer service skills.

Responsibilities

• Deliver reception and administration service for the training centre.
• Manage supplier relationships and ensure quality customer experience.
• Provide helpdesk service for trainers, learners, and staff.

Skills

Customer Service

MS Office

Reception Skills

Job description

Talent pool

Operations - Customer Service

Title

Contract type

QA Ltd Permanent

Job advert

Glasgow

You will deliver a reception and administration service for the QA training centre & Glasgow staff office, supporting all events running at the centre and ensuring that quality standards are consistently maintained.

Role Responsibilities

• Respond to incoming telephone calls and emails in a timely and professional manner, meet and greet all visitors to site and register learners on arrival for their event. Investigate and report any learner no-shows.
• Manage the distribution and collection of company and building security passes and ensure security processes are adhered to.
• Responsible for day-to-day administration tasks within the centre ensuring that a quality focus is reflected in the customer’s experience at all times.
• Responsible for the day-to-day management of supplier relationships, key to fulfilling training centre requirements (e.g. couriers, stationery, maintenance, refreshments).
• Provide a helpdesk service for trainers, learners and staff members ensuring requirements are fully accommodated and an exemplary level of customer service is consistently achieved.
• Responsible for ensuring that the training centre and staff office facilities are clean, presentable and well maintained (working with external suppliers, Facilities Team and Training Centre Manager).
• Understand QA’s Health & Safety policy ensuring that all visitors, trainers and learners are provided with relevant Health & Safety information upon arrival.

Your Experience/Skills:

• Experience in a customer facing role
• Good working knowledge of MS Office
• Excellent customer service skills

What We'll Do For You!

About QA

At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985.

We believe skills alone aren’t enough but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation’s siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships and instructor-led training, and self-paced learning.

Please find out more about us at https://www.qa.com/about/careers/

Vacancy location

Location

Scotland, Glasgow

Job Description

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