Training and Support Officer

Citizens Advice; Sefton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Citizens Advice is seeking a Training and Support Officer to enhance volunteer development and ensure high-quality advice delivery. This role involves training, mentoring, and supporting advisers while maintaining service standards. Ideal candidates will have a strong background in advice work and a passion for fostering growth.

Qualifications

• Experience in mentoring or training others.
• Passionate about learning and fostering growth.
• Ability to support volunteer development.

Responsibilities

• Develop, deliver, and coordinate training for advisers and volunteers.
• Support the day-to-day running of advice sessions.
• Ensure team members meet Citizens Advice standards.

Skills

Mentoring

Training

Client-focused

Education

Solid background in advice work

Job description

We’re looking for a confident and motivated individual to join our team as a Training and Support Officer. This rewarding role offers the chance to make a real impact by supporting volunteer development and helping to maintain high-quality advice delivery across our service. It’s well suited to someone with a solid background in advice work and proven experience in mentoring or training others, who is passionate about learning and committed to fostering growth within a supportive, client-focused environment.

The purpose of the job is to develop, deliver, and coordinate training and mentoring for advisers and volunteers, while supporting the day-to-day running of advice sessions. You will ensure all team members are confident, capable, and meet Citizens Advice standards, while also stepping into advice roles when needed.

The post holder may be required to work from other office locations in Sefton.