Training and Support Officer

Citizens Advice Sefton; Sefton; On-site; GBP 24,000 - 36,000; Part time

Job summary

Citizens Advice Sefton is hiring a Training and Support Officer to enhance volunteer development and maintain high-quality advice delivery. This part-time position requires a confident individual with a strong background in advice work, capable of mentoring and training others while supporting the daily operations of advice sessions.

Benefits

7% pension contribution

Development and training opportunities

Cycle to work scheme

Qualifications

• Solid background in advice work required.
• Experience in mentoring or training others is essential.
• Passionate about learning and development.

Responsibilities

• Develop, deliver, and coordinate training for advisers and volunteers.
• Support day-to-day running of advice sessions.
• Step into advice roles when needed.

Skills

Mentoring

Training

Client-focused

Teamwork

Education

Experience in advice work

Job description

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The post holder may be required to work from other office locations in Sefton.

Hours: 21 hours

Location: Southport, Sefton, Merseyside

Pension: 7% (If you pay at least 1% salary contribution into the stakeholder scheme we will top this up to the required 8%)

We’re looking for a confident and motivated individual to join our team as a Training and Support Officer. This rewarding role offers the chance to make a real impact by supporting volunteer development and helping to maintain high-quality advice delivery across our service. It’s well suited to someone with a solid background in advice work and proven experience in mentoring or training others, who is passionate about learning and committed to fostering growth within a supportive, client-focused environment.

The purpose of the job is to develop, deliver, and coordinate training and mentoring for advisers and volunteers, while supporting the day-to-day running of advice sessions. You will ensure all team members are confident, capable, and meet Citizens Advice standards, while also stepping into advice roles when needed.

What we offer to our staff

• A contribution of 7% of your salary into a Stakeholder Pension
• Development and training
• Cycle to work scheme

Application is by CV and the completion of an online application form.For an application pack and application form go to our website via the apply button.

Please note: Closing date for applications: 12pm Monday 7 th July 2025

Interviews: TBC

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

• Industries

  Non-profit Organizations

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