Training and Improvement Manager

Brook Street; Nuneaton; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Bonus opportunities

Company pension

Additional leave

Company events

Free on-site parking

Supportive environment

Job summary

Brook Street in Nuneaton seeks a hands‑on Training & Improvement Manager to lead training initiatives, drive continuous improvement, and support the development of a high‑performing customer service operation.

The role requires a minimum of 3 years in Training, Learning & Development, Quality Assurance, or Continuous Improvement, with strong analytical and coaching abilities. Expect a collaborative environment and opportunities for professional growth.

Qualifications

• Minimum 3 years' experience in Training, Learning & Development, Quality Assurance, or Continuous Improvement.
• Strong analytical and problem‑solving skills.
• Excellent presentation and coaching abilities.
• Proficient in Microsoft Excel and PowerPoint.
• Excellent attention to detail and ability to maintain confidentiality.

Responsibilities

• Design and deliver engaging training programmes and refresher sessions.
• Identify skills gaps and implement targeted development plans.
• Analyse customer retention and quality data to identify improvement opportunities.
• Conduct audits and quality checks to ensure operational excellence.
• Lead continuous improvement projects that enhance performance and profitability.
• Produce reports and recommendations based on performance metrics and analysis.
• Coach and develop teams to achieve business objectives.

Skills

Analytical skills

Problem-solving

Presentation skills

Coaching abilities

Attention to detail

Tools

Microsoft Excel

PowerPoint

Job description

Training & Improvement Manager

Nuneaton | £35,000 - £40,000 | Full-Time | Permanent
Are you an experienced Training & Improvement professional looking for an opportunity to make a real impact?
We are seeking a hands-on Training & Improvement Manager to lead training initiatives, drive continuous improvement, enhance quality standards, and support the development of a high-performing customer service operation.

Key Responsibilities:

• Design and deliver engaging training programmes and refresher sessions
• Identify skills gaps and implement targeted development plans
• Analyse customer retention and quality data to identify improvement opportunities
• Conduct audits and quality checks to ensure operational excellence
• Lead continuous improvement projects that enhance performance and profitability
• Produce reports and recommendations based on performance metrics and analysis
• Coach and develop teams to achieve business objectives

Essential Requirements:

• Minimum 3 years' experience in Training, Learning & Development, Quality Assurance, or Continuous Improvement
• Strong analytical and problem‑solving skills
• Excellent presentation and coaching abilities
• Proficient in Microsoft Excel and PowerPoint
• Excellent attention to detail and ability to maintain confidentiality

Benefits:

• Salary of £35,000 - £40,000
• Bonus opportunities
• Company pension
• Additional leave
• Company events
• Free on-site parking
• Supportive and collaborative working environment

Please note: Applicants without the required experience will not be considered. CVs must clearly demonstrate relevant Training, Learning & Development, Quality Assurance, or Continuous Improvement experience.