Impact-Driven Training & Improvement Leader

Brook Street; Nuneaton; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Bonus opportunities

Company pension

Additional leave

Company events

Free on-site parking

Supportive environment

Job summary

Brook Street in Nuneaton seeks a hands‑on Training & Improvement Manager to lead training initiatives, drive continuous improvement, and support the development of a high‑performing customer service operation.

The role requires a minimum of 3 years in Training, Learning & Development, Quality Assurance, or Continuous Improvement, with strong analytical and coaching abilities. Expect a collaborative environment and opportunities for professional growth.

Qualifications

• Minimum 3 years' experience in Training, Learning & Development, Quality Assurance, or Continuous Improvement.
• Strong analytical and problem‑solving skills.
• Excellent presentation and coaching abilities.
• Proficient in Microsoft Excel and PowerPoint.
• Excellent attention to detail and ability to maintain confidentiality.

Responsibilities

• Design and deliver engaging training programmes and refresher sessions.
• Identify skills gaps and implement targeted development plans.
• Analyse customer retention and quality data to identify improvement opportunities.
• Conduct audits and quality checks to ensure operational excellence.
• Lead continuous improvement projects that enhance performance and profitability.
• Produce reports and recommendations based on performance metrics and analysis.
• Coach and develop teams to achieve business objectives.

Skills

Analytical skills

Problem-solving

Presentation skills

Coaching abilities

Attention to detail

Tools

Microsoft Excel

PowerPoint

Job description

Brook Street in Nuneaton seeks a hands‑on Training & Improvement Manager to lead training initiatives, drive continuous improvement, and support the development of a high‑performing customer service operation.

The role requires a minimum of 3 years in Training, Learning & Development, Quality Assurance, or Continuous Improvement, with strong analytical and coaching abilities. Expect a collaborative environment and opportunities for professional growth.