Training administrator

Mind in West Essex; Harlow; Presencial; GBP 15.000 - 21.000; A tiempo parcial

Descripción de la vacante

Mind in West Essex is seeking a part-time Training Administrator to support the organisation’s training offer across West Essex. The role involves responding to training requests, arranging bookings, booking freelance trainers, and ensuring resources are available as needed.

Based in Harlow with some travel, you will manage the training calendar, coordinate dates with approved trainers, and monitor bookings and income while working with Finance and admin colleagues to ensure accurate invoicing

Formación

• Confident handling income targets, bookings and basic performance data.
• Understanding of systems and processes to support efficient service delivery.
• Awareness of mental health and wellbeing and inclusive values.
• Experience coordinating training, events or services.
• Ability to manage multiple tasks and deadlines.

Responsabilidades

• Respond to training requests and enquiries promptly.
• Arrange bookings, confirm trainer availability and ensure delivery.
• Maintain training calendars and ensure resources are available.
• Liaise with website management to resolve issues.
• Track bookings, attendance and income for reporting.

Conocimientos

Income targets

Bookings system

Organisation

Communication

IT skills

Educación

Administration/Coordination training

Herramientas

Word

Excel

Google Docs

WordPress

Descripción del empleo

Normal Place of Work: Office based - Harlow with some travel across West Essex

Hours: 9 hours a week across 3 or 4 days (mornings) - Must include Fridays

Pay: £13.04 per hour

The organisation:

Mind in West Essex is a local, independent mental health charity. We affiliate to Mind (the National Association for Mental Health) a charity with which we share common values and principles.

We want West Essex to be a place where everyone can experience good mental health, feel connected to their community, access the support they need to live well, and feel hopeful about the future.

We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

About the role:

To support the smooth running of Mind in West Essex’s training offer. This will include responding to training requests, arranging bookings, booking trainers, and ensuring that resources are available as needed.

Key Task Areas and Responsibilities:

• Using the training calendar and website booking system
• Agreeing dates with approved freelance trainers
• Ensuring that training sessions are booked, confirmed, and delivered smoothly
• Acting as the main point of contact for training enquiries and issues
• Respond promptly to training enquiries
• Liaise with website management company if needed to resolve issue
• Track bookings, attendance, and income
• Work with Finance Team to ensure accurate invoicing and income reporting
• Ensure consistent use of standard materials and pricing
• Work with Local Mind colleagues in the East of England to promote their training on the Training Website
• Work with Community Connectors, SMT, and Communications Coordinator to promote the training offer
• Collect and collate feedback and evaluation data
• Monitor trainer performance against agreed standards
• Flag quality or delivery issues to the Training Manager
• Maintain accurate records and reports
• Maintain training records, evaluations, and learner data in line with GDPR
• Work with Admin colleagues to ensure efficient processes
• To keep abreast of internal and external developments and share information with the Training Manager.
• To undertake other duties that may be necessary as directed by the Manager, that are compatible with nature and grade of post.
• To adhere to relevant legal and statutory requirements including the Data Protection Act (always ensuring an appropriate level of confidentiality), Health and Safety at Work Act (always ensuring H&S of own and others) and any other relevant/charity law.

Relevant qualification or training in administration, coordination, training, or a related area

Confidence working with income targets, bookings, and basic performance dataUnderstanding of how to use systems and processes to support efficient service deliveryUnderstanding of mental health and wellbeingAwareness of the values of inclusion, accessibility, and person-centred approachesExperience coordinating training, events, or servicesExperience managing multiple tasks and deadlines at the same timeExperience working in training, education, or the voluntary sectorExperience working with sessional or freelance staffStrong organisational skills, with the ability to plan, prioritise, and meet deadlinesStrong communication skills, both written and verbalAbility to manage competing priorities and respond to changing demandsExcellent IT skills e.g. Microsoft Word/Excel, Google docs, WordPress, with the willingness to undertake training to use other systemsAbility to work as part of a team and to work on your own initiative.