Trainee Train Conductor — Apprenticeship & Free Rail Travel

Southeastern Railway Inc; All Cannings; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Final salary pension

28 days annual leave

Free rail travel

Job summary

Southeast operates trains across London, Kent and East Sussex, seeking a Train Conductor. You will join the Hastings team, with a requirement to live within a 15-mile radius of the depot and be available for varied shifts including nights and weekends.

No prior railway experience is required; training will lead to a recognised qualification. The role includes engagement with customers, ticket checks, and safe operations on trains with a strong emphasis on passenger care.

Qualifications

• Proven face-to-face customer service experience.
• Excellent communication skills, both verbal and written.
• Experience in handling cash and payments accurately.
• Ability to resolve issues calmly and professionally.

Responsibilities

• Greet passengers, check and issue tickets, and communicate with the train driver.
• Keep passengers informed during delays or issues and help them reach their destination.
• Work within a 15-mile radius of the target depot and comply with shift patterns (including weekends/nights).

Skills

Customer service

Communication

Cash handling

Problem solving

IT proficiency

Decision making

Teamwork

Job description

Southeast operates trains across London, Kent and East Sussex, seeking a Train Conductor. You will join the Hastings team, with a requirement to live within a 15-mile radius of the depot and be available for varied shifts including nights and weekends.

No prior railway experience is required; training will lead to a recognised qualification. The role includes engagement with customers, ticket checks, and safe operations on trains with a strong emphasis on passenger care.