Rail Conductor Apprentice: Paid Training & Customer Focus

South Eastern Railway Limited; Tonbridge; On-site; GBP 28,000 - 41,000; Full time

Benefits offered by this job

Final salary pension

28 days annual leave

Job summary

South Eastern Railway Limited in Tonbridge is seeking a Train Conductor. You’ll welcome passengers, check tickets, and coordinate with the driver to keep trains running smoothly. The role includes weekend, bank holiday and night shifts.

The starting salary is £28,318 rising to £33,345 after training and £40,630 after a year’s service. Benefits include a final salary pension and 28 days’ annual leave. Applicants should live within a 15-mile radius of the Tonbridge depot to be considered.

Qualifications

• Proven face-to-face customer service experience.
• Experience in taking payments and handling cash accurately.
• Excellent communication skills and good IT proficiency.

Responsibilities

• Greet passengers and assist with ticketing and checks.
• Coordinate with the train driver and handle issues to keep journeys on time.
• Inform passengers during delays and disruptions and assist with re‑routing when needed.

Skills

Customer service

Cash handling

Communication skills

IT proficiency

Decision making

Problem solving

Resilience

Job description

South Eastern Railway Limited in Tonbridge is seeking a Train Conductor. You’ll welcome passengers, check tickets, and coordinate with the driver to keep trains running smoothly. The role includes weekend, bank holiday and night shifts.

The starting salary is £28,318 rising to £33,345 after training and £40,630 after a year’s service. Benefits include a final salary pension and 28 days’ annual leave. Applicants should live within a 15-mile radius of the Tonbridge depot to be considered.