Trainee Train Conductor - Start Your Rail Career

Northern; Greater Manchester; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Benefits package

Job summary

Northern is seeking a Trainee Train Conductor in Manchester. You will be the face of our service, ensuring efficient operation of trains while delivering outstanding customer care. Duties include ticket checks, safety procedures, and assisting passengers throughout journeys.

The role requires working shifts including evenings, nights and weekends. Training lasts around three months with progression to a £37,132 annual salary on completion, plus overtime and benefits.

Qualifications

• Excellent communication and customer service skills.
• Ability to defuse conflicts and remain calm.
• Self-discipline and initiative in a safety-critical role.
• Ability to follow strict industry rules and procedures.
• Punctuality and good time management for on-time departures.
• Resilience to adapt to changing conditions and risks.
• Strong problem-solving abilities and attention to detail.
• High concentration for repetitive tasks with minimal distraction.
• Good situational awareness for hazard recognition and response.
• Ability to learn and retain safety information with regular assessments.

Responsibilities

• Operate train equipment, doors and controls.
• Greet passengers and provide information on routes and schedules.
• Check tickets and travel cards; handle fare collection.
• Provide excellent customer service and assist vulnerable passengers.
• Make clear onboard announcements and manage safety procedures.
• Ensure safe boarding and manage delays or emergencies as needed.
• Coordinate with drivers and control to keep trains on schedule.
• Maintain records of incidents, faults and passenger counts.

Skills

Communication

Conflict resolution

Self-discipline

Regulations compliance

Time management

Resilience

Problem solving

Concentration

Situational awareness

Safety knowledge

Job description

Northern is seeking a Trainee Train Conductor in Manchester. You will be the face of our service, ensuring efficient operation of trains while delivering outstanding customer care. Duties include ticket checks, safety procedures, and assisting passengers throughout journeys.

The role requires working shifts including evenings, nights and weekends. Training lasts around three months with progression to a £37,132 annual salary on completion, plus overtime and benefits.