Trainee Technician

Howden Insurance (Ireland) Limited; Milton Keynes; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Job summary

Howden is seeking a Trainee Technician to join our growing Business Services team in Milton Keynes. You will learn how to deliver high-quality technical and administrative services that support our client-facing teams, developing your knowledge of London Market processes, systems, and compliance requirements while contributing to day-to-day operations.

You will gain experience across data validation, reporting, records management, and regulatory compliance, with on-the-job learning and support

Qualifications

• Good written and verbal communication skills; data/documentation accuracy.
• Numeracy and literacy.
• A-Levels or equivalent are desirable but not essential.

Responsibilities

• Learn and carry out technical administration activities with accuracy and attention to detail.
• Support data submission validation and transactions per procedures.
• Assist in preparing technical reports, statements, and client documentation.
• Maintain accurate records and data across systems.
• Help resolve queries and escalate issues when needed.
• Support credit control activities and monitor outstanding items.
• Generate management information and reports with guidance from senior staff.
• Follow regulatory, client, and internal compliance requirements.

Skills

Attention to detail

Learning mindset

Communication

Time management

Teamwork

IT skills (MS Office)

Education

A-Levels / college qualifications

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

The Role

This is an exciting opportunity to join our growing Business Services team in Milton Keynes as a Trainee Technician. You will learn how to deliver high-quality technical and administrative services that support our client-facing teams, developing your knowledge of London Market processes, systems, and compliance requirements while contributing to the smooth running of day-to-day operations.

What You'll Be Doing

• Learn and carry out technical administration activities with accuracy and attention to detail.
• Support the validation of data submissions and transactions in line with company procedures.
• Assist in preparing technical reports, statements, and other client documentation.
• Maintain accurate records and data across company systems.
• Help resolve queries from internal teams and escalated issues when appropriate.
• Support credit control activities and assist in monitoring outstanding items.
• Produce management information and reports with guidance from senior team members.
• Follow regulatory, client, and internal compliance requirements in all activities.
• Build knowledge of London Market processes, products, and systems through on-the-job learning.
• Work closely with colleagues across the business to deliver a high standard of service.

Who We're Looking For

• Has an interest in developing a career within insurance, financial services, or technical administration.
• Demonstrates strong attention to detail and a commitment to producing accurate work.
• Can learn new systems, processes, and technical concepts quickly.
• Communicates effectively with colleagues and stakeholders.
• Is organised and able to manage workload and priorities effectively.
• Takes a proactive approach to problem-solving and continuous learning.
• Works well as part of a team while taking ownership of their responsibilities.
• Has good IT skills, including Microsoft Word, Excel, and PowerPoint.

Qualifications

• Good written and verbal communication skills, with the ability to work accurately with data and documentation.
• A good standard of numeracy and literacy.
• A-Levels, college qualifications, or equivalent experience are desirable but not essential.
• An interest in working towards an industry or professional qualification would be beneficial.

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent