Trainee Technical Coordinator

Team One UK recruitment; Redhill; On-site; GBP 18,000 - 24,000; Full time

Job summary

Team One UK recruitment in Redhill, United Kingdom, is hiring a Trainee Technical Repair Coordinator for a full-time, office-based role. You will learn to support the repair process of claims by guiding repairers, allocating vehicles, and processing estimates.

Ideal candidates have strong attention to detail, a confident telephone manner, and basic GCSE English/Maths. Training will be provided to support professional development.

Qualifications

• GCSE English and Maths are essential.
• Previous office experience is essential.

Responsibilities

• Instructing repairers on new and existing claims.
• Allocating vehicles to appropriate repairers or finding alternatives.
• Authorising estimates within set limits and escalating those exceeding limits to Engineers.
• Processing estimates, supplementary estimates, and invoices.
• Liaising with Engineers, Repairers, and Insurers for updates.
• Providing updates to Trusts, Scheme members, and Drivers on repair progress.
• Reviewing end-of-lease charges.
• Supporting assigned handlers with repair actions.
• Updating claim status and records.
• Handling incoming calls to the department.

Skills

Telephone manner

Interpersonal skills

Attention to detail

Follow procedures

Computer literacy

Planning skills

Time management

Adaptability

Education

GCSE English

GCSE Maths

Job description

Redhill, United Kingdom

Are you looking to kick-start yourcareer within an office environment? A fantastic opportunity has arisen for aconfident and detail-oriented individual to join a hard-working team as aTrainee Technical Repair Coordinator. This full-time position offerscomprehensive training and support for professional development.

The Role:

As a Technical Repair Coordinator,you will be responsible for a variety of tasks crucial to the repair process ofclaims. Your main duties will include:

• Instructing repairers on new andexisting claims.
  
• Allocating vehicles to appropriaterepairers or finding alternatives if needed.
  
• Authorising estimates within setlimits and escalating those exceeding limits to Engineers.
  
• Processing estimates,supplementary estimates, and invoices.
  
• Liaising with Engineers,Repairers, and Insurers for updates.
  
• Providing updates to Trusts,Scheme members, and Drivers on repair progress.
  
• Reviewing end-of-lease charges.
  
• Supporting assigned handlers withrepair actions.
  
• Updating claim status and records.
  
• Handling incoming calls to thedepartment.
  

About You:

The ideal candidate will be eagerto learn and possess the following:

Experience:

• Previous office experience isessential

Qualifications:

• GCSE (or equivalent) in Englishand Maths is essential.

Skills:

• A confident telephone manner.
• High-level interpersonal skills.
• Excellent attention to detail.
• Ability to follow set proceduresmeticulously.
• Computer literate with goodcomputer and keyboard skills.
• Strong planning, organisational,and time management skills.
• A flexible approach to work, withthe ability to adapt to new practices.

Office based Monday to Friday, 9amto 5pm