Repair Claims Advisor

4th Dimension Innovation Ltd; Egham; Hybrid; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Competitive company benefits

Training & development opportunities

Energetic, supportive team culture

Job summary

4th Dimension Innovation Group in Egham is seeking an RMT Service Advisor to act as the friendly, organised hub between customers, insurers and the repair team. You’ll manage correspondence, coordinate updates and ensure inquiries are handled promptly throughout the repair journey.

Reporting to the RMT Team Leader, you will keep repairs moving smoothly, maintain records and contribute to improving customer communication and service efficiency.

Qualifications

• GCSEs in Maths and English required.
• Experience in customer service or administration is desirable.
• Proficient in Microsoft Office and basic database usage.

Responsibilities

• Act as the go-between for customers, insurers and the repair team, keeping everyone updated.
• Provide regular progress updates via phone, text and email.
• Manage incoming enquiries from customers, clients, engineers and third parties.
• Deliver outstanding customer service with professionalism and empathy throughout the repair journey.
• Maintain accurate, up-to-date customer and repair records.
• Prepare and issue repair estimates, quotes and supporting documentation.
• Update data logs and manage databases, ensuring correspondence is properly recorded.
• Support the RMT Team Leader and Production department with admin tasks.

Skills

Organisational skills

Communication

IT literacy

Multi-tasking

Team player

Attention to detail

Education

GCSEs Maths & English

Tools

Microsoft Word

Excel

CRM systems

Job description

Join Our Repair Management Team!

Are you a natural communicator who thrives on keeping people in the loop? 4th Dimension Innovation Group is looking for an RMT Service Advisor to join our Repair Management Team in Egham, acting as the friendly voice and organised hub between our customers, clients and motorcycle repair team. If you love a fast-paced environment and take pride in getting the details right, this could be the role for you!

Reporting to the RMT Team Leader, you'll be the vital link that keeps repairs moving smoothly — managing correspondence, coordinating updates, and making sure every customer and client enquiry is handled promptly and professionally throughout the repair journey.

Main Duties

• Act as the go-between for customers, insurers and the repair team, keeping everyone updated
• Provide regular progress updates via phone, text and email
• Manage incoming enquiries from customers, clients, engineers and third parties
• Deliver outstanding customer service with professionalism and empathy throughout
• Maintain accurate, up-to-date customer and repair records
• Prepare and issue repair estimates, quotes and supporting documentation
• Update data logs and manage databases, ensuring correspondence is properly recorded
• Support the RMT Team Leader and Production department with admin and project-based tasks
• Liaise with Project Managers, Account Managers and Team Leaders to keep repair information accurate
• Communicate across departments to progress claims efficiently and support workflow
• Contribute ideas to improve customer communication and repair service efficiency

Key Skills

• Strong organisational and administrative skills with a keen eye for detail
• Ability to prioritise and manage multiple tasks under pressure
• Excellent written and verbal communication, delivered with professionalism and empathy
• IT literate, confident with Microsoft Word, Excel and database systems
• Adaptable, flexible and a collaborative team player with a positive, proactive attitude
• Comfortable working in a fast-paced environment with competing priorities
• GCSEs (or equivalent) in Maths and English

Bonus Points For

• Previous experience in customer service or administration (automotive or insurance background desirable but not essential)
• Customer service or administration-related qualifications
• Training in Microsoft Office or CRM systems

The Essentials

Hours: Monday–Friday, 37.5 hours per week
Salary: £25,000 - £28,250
Location: Office based (hybrid available after probation)
Contract: Full time
Perks: Competitive company benefits, training & development opportunities, and an energetic, supportive team culture