Trainee Support Technician - DGA13665

Dumfries and Galloway Council; Dumfries; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Vivup discounts

Cycle-to-Work scheme

Local Government Pension Scheme (Scot)

Job summary

Dumfries and Galloway Council is seeking a motivated Trainee ICT Support Technician to join the ICT & Digital team in Dumfries. You will receive training while supporting first-line ICT services, maintaining devices, networks and Microsoft 365, and learning through hands-on work with experienced ICT professionals.

The role offers a fixed term of up to 18 months with a Band 3 salary, and a strong focus on developing technical, customer service and problem-solving skills across the Council.

Qualifications

• Educated to SCQF Level 5 with passes in Computing Science, Information Technology, Digital Technologies or related disciplines.
• Interested in ICT and keen to develop a career in ICT.
• Basic knowledge of computer hardware, software, Windows and Microsoft 365.
• Awareness of digital technologies, networking concepts and cyber security principles.
• Good problem-solving skills with a logical, methodical approach.
• Strong communication and interpersonal skills for working with colleagues and customers.
• Willingness to learn new technologies and develop technical knowledge.
• Ability to work effectively in a team and independently when required.
• Good organisational skills and ability to manage multiple tasks and priorities.
• Positive attitude and commitment to delivering excellent customer service.

Responsibilities

• Provide first-line ICT support to users across the Council.
• Assist in maintaining desktop devices, laptops, mobile devices, software and networks.
• Contribute to service improvements and digital transformation initiatives.
• Assist with installation and maintenance of ICT equipment and resolving technical issues.

Skills

Problem solving

Communication

Teamwork

Customer service

Organisational skills

Learning mindset

Education

SCQF Level 5

Computing/IT subjects

Tools

Microsoft Windows

Microsoft 365

Job description

Job Description

Trainee ICT Support Technician (8/407) (Fixed Term)

Dumfries

Band 3 £26,187 - £26,637

We are seeking a motivated and customer-focused Trainee ICT Support Technician to join our ICT & Digital team. This is an excellent opportunity for someone looking to start a career in Information and Communications Technology within Dumfries and Galloway Council.

As part of a dedicated technical team, you will receive training and support while helping to deliver reliable, secure and effective digital services across the Council.

Working alongside experienced ICT professionals, you will assist in providing first-line ICT support to users across the Council, helping to maintain desktop devices, laptops, mobile devices, software applications, networks, cyber security controls and Microsoft 365 services.

You will gain practical experience supporting a wide range of technologies, assisting with the installation and maintenance of ICT equipment, resolving technical issues, and contributing to service improvement and digital transformation initiatives. Throughout your training, you will develop valuable technical, customer service and problem-solving skills while supporting staff and stakeholders across the organisation

.

The successful candidate will work closely with colleagues across ICT & Digital and Council services, learning how to diagnose and resolve technical issues, provide excellent customer support and contribute to the delivery of high-quality digital services.

About You

• Educated to SCQF Level 5 (National 5, Intermediate 2, Standard Grade Credit Level) or equivalent, with passes in relevant subjects such as Computing Science, Information Technology, Digital Technologies or related disciplines.
• An interest in Information and Communications Technology and a desire to develop a career within the ICT profession.
• Basic knowledge of computer hardware, software applications, Microsoft Windows and Microsoft 365.
• An awareness of digital technologies, networking concepts and cyber security principles.
• Good problem-solving skills with the ability to approach tasks in a logical and methodical manner.
• Strong communication and interpersonal skills with the ability to work effectively with colleagues and customers.
• Willingness to learn new technologies and develop technical knowledge and skills.
• Ability to work effectively as part of a team and independently when required.
• Good organisational skills and the ability to manage multiple tasks and priorities.
• A positive attitude and commitment to delivering excellent customer service.

Requirements

This post is subject to candidate vetting through Disclosure Scotland.

A current driving licence is an essential requirement of this post. However, if you have a disability which precludes you from holding a driving licence consideration will be given if alternative transport can be arranged.

This post is fixed term for up to 18 months.

This post may be suitable for attachment. Agreement from your line manager must be sought before applying for this post.

With an exciting benefits package, working for Dumfries and Galloway Council supports you to invest in your own health and wellbeing. Employees have access to our bespoke Vivup platform with over 800 discounts on everyday essentials from top UK retailers, restaurants, utility providers and more. Employees also get access to membership of The Local Government Pension Scheme (Scotland) exclusive discounts from local businesses, a Cycle-to-Work scheme, financial support from My Money Matters, and guidance from our trained Wellbeing Champions.

Here at Dumfries and Galloway Council we are committed to equality, diversity and equal opportunity with our values, which include treating everyone with dignity, fairness and respect, driving us to tackle inequality. We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation.

For further information please contact: Robert Fraser, Cyber Security & Infrastructure Officer, Mailto:[e-mail] , Tel: [phone]