Trainee Service Technician / Delivery Driver (lates)

Medstrom Ltd; Oxford; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

On-call payments

Contributory pension

33 days annual leave

Discounts & cashback

Cycle to Work

Induction and training

Birthday treat

Death in Service

Employee Ownership Trust

Job summary

Medstrom is seeking a Trainee Service Technician / Delivery Driver to join our Oxford team. You will deliver and set up beds, repair and maintain products, and support colleagues across clinical environments after training.

Hours are 37.5 weekly, Monday to Friday, with an on-call rota and on-call payments. A clean UK driving license and a customer-focused attitude are essential, and full training is provided through our programme.

Qualifications

• Full, valid UK driving licence required
• Willingness to undergo DBS check
• Experience in a healthcare setting desirable

Responsibilities

• Deliver clean, ready-to-use products to customer sites
• Collect products after use and return to the service location
• Full cleaning and decontamination of the beds and mattresses
• Disinfect, function check, repair, and electrical safety test products
• Complete records of testing, delivery and collection in the system
• Maintain product stock and spare parts inventory
• Provide product demonstrations and basic staff training
• Work 37.5 hours weekly (Mon-Fri, 10:30–19:30); participate in on-call rota

Skills

Customer service

Communication

Initiative

Driving licence

Tools

MS Office

Job description

As a Trainee Service Technician, you will ensure an effective and timely delivery and maintenance service to our customers. After training, this will include the delivery and set up of products for patients within agreed delivery times, repair and proactive maintenance of products and support at the delivery stage to customers in various clinical environments. This role follows our Career Pathway, with clearly defined training, experience, and knowledge to enable you to progress your career with Medstrom.

Main responsibilities of the role:

• Deliver clean, ready-to-use products to and around customer sites
• Collect products after use and return them to the service location
• Full cleaning and decontamination of the beds and mattresses
• Disinfect, function check, repair, and electrical safety test products - full training will be given
• Complete records of testing, delivery and collection within our computerised system
• Maintain available product stock and spare parts inventory
• Complete product modifications when required
• Provide product demonstrations and basic training to staff
• Maintain a clean and tidy work environment

Hours of work: 37.5 per week, working Monday to Friday, 10.30am - 7.30pm.

You will also be required to participate in an out-of-hours on-call rota (once trained) to support the team and the customers. This is subject to an on-call payment and additional payment for hours worked.

Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything they do? If you're a motivated, customer-focused individual with a clean driving licence and a can-do attitude, we want to hear from you.

We are looking for a dedicated Trainee Service Technician / Delivery Driver to join us, working Monday to Friday across Oxford and the surrounding areas, feeding from our Thame service location.

To join us as a Trainee Service Technician / Delivery Driver, ideally, you will need to have or be willing to develop the following skills:

• Mechanical or electrical background desirable, but not essential, as full training will be provided
• Experience working within a healthcare setting is desirable
• Full, valid UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)

Personal Requirements:

• A proactive, 'can-do' attitude
• Excellent customer service and communication skills
• Ability to work under own initiative, and follow procedures to achieve deadlines
• Basic PC skills, including email and MS Office
• DBS checked (or the willingness to complete one)

Please note, this role will involve manual handling - lifting, carrying, and loading Medstrom products into the van.

Established in 2010, Medstrom has grown substantially by being patient-focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the company's success.

In addition to the salary and related benefits, you will join a company that has grown extensively within the last five years and through our unique ownership model, is continuing to grow, whilst offering great career opportunities for those who are keen to progress.

Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.

Medstrom operates a zero-tolerance policy towards any harassment of any kind towards our colleagues.

Starting salary of £25,000, with estimated potential earnings of approx. £27,000+ with on-call payments.

• Additional on-call payments
• Contributory pension scheme
• 33 days' annual leave entitlement
• Discounts and cashback on shopping, supermarkets, and holidays
• Salary sacrifice schemes, including Cycle to Work
• Full induction, training programme, and support from dedicated team members
• Receive a treat on your birthday
• Death in Service benefit provided
• Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company