Trainee Service Technician

Medstrom; St Helens; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

33 days’ annual leave

Death in Service

Employee Ownership Trust (EOT)

Birthday treat

Discounts and cashback on shopping

Cycle to Work

Full induction and training

Job summary

Medstrom is hiring a Trainee Service Technician to operate from the Haydock service centre and cover customers across the Northwest. The role involves safe delivery, installation, and maintenance of medical products, with a clear training path and progression opportunities within the company’s Employee Ownership Trust.

Initial duties include delivering to sites, collecting after use, performing basic safety tests, and keeping accurate records while maintaining stock and assisting with staff

Qualifications

• Experience in customer-facing roles is desirable.
• Full UK driving licence is required.

Responsibilities

• Deliver clean, ready-to-use products to and around customer sites.
• Collect products after use and return them for cleaning.
• Disinfect, function check, repair and electrical safety test products.
• Complete records of testing, delivery and collection.
• Maintain available product stock and spare parts inventory.
• Complete product modifications when required.
• Provide product demonstrations and basic staff training.
• Maintain a clean and tidy work environment.

Skills

Customer service

Communication

Driving

Manual handling

Job description

Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything they do? If you're a motivated, customer-focused individual with a clean driving licence and a can-do attitude, we want to hear from you.

We are looking for a dedicated Trainee Service Technician to work from our Haydock service centre and cover our customers around the Northwest.

The Benefits

• Starting salary of £25,000, with estimated potential earnings of approx. £27,000+ with overtime and any on-call covered
• Additional payments for on-call when covered
• Contributory pension scheme
• 33 days’ annual leave entitlement
• Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme
• Salary Sacrifice Schemes, including Cycle to Work
• Full induction, training programme, and support from dedicated team members
• Receive a treat on your birthday
• Death in Service benefit provided
• Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company

The Role

As a Trainee Service Technician, you will ensure an effective and timely delivery and maintenance service to our customers. After training, this will include the delivery and set-up of products for patients, within agreed delivery times, repair and proactive maintenance of products and support at the delivery stage to customers in various clinical environments. This role follows our Career Pathway, with clearly defined training, experience, and knowledge to enable you to progress your career with Medstrom.

Main responsibilities of the role:

• Deliver clean, ready-to-use products to and around customer sites
• Collect products after use and return them to the service location for cleaning
• Disinfect, function check, repair and electrical safety test products
• Complete records of testing, delivery and collection
• Maintain available product stock and spare parts inventory
• Complete product modifications when required
• Provide product demonstrations and basic training to staff
• Maintain a clean and tidy work environment

Hours of work: 37.5 hours per week, Monday to Friday, 8.30am - 4.30pm. You will work 1 in 3 weekends, with the following Thursday and Friday off.

About You

To join us as a Trainee Service Technician, ideally, you will need to have or be willing to develop the following:

Qualifications and experience requirements

• Mechanical or electrical background desirable, but not essential, as full training will be provided
• Experience of delivery driving and planning routes would be desirable
• Full UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)

Personal Requirements

• Excellent customer service and communication skills
• Ability to work under own initiative, and follow procedures to achieve deadlines
• Basic PC skills, including email and MS Office
• DBS checked (or the willingness to complete one)

Please note, this role will involve manual handling - lifting, carrying, and loading Medstrom products into the van.

Established in 2010, Medstrom has grown substantially by being patient-focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the company’s success.

In addition to the salary and related benefits, you will join a company which has grown extensively within the last five years and, through our unique ownership model, is continuing to grow whilst offering great career opportunities for those who are keen to progress.

Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

Medstrom operates a zero-tolerance policy to any harassment, of any kind, towards our colleagues.