Trainee Service Coordinator - Fire Safety

Anchor Fire Ltd; Loughton; On-site; GBP 25,200 - 30,800; Full time

Benefits offered by this job

28 days holiday including bank holiday

Workplace pension

Fully funded training and quals

Company van or mileage

Job summary

Anchor Fire Ltd is seeking an organised office-oriented candidate to join the team in London/Essex. You will manage engineers' diaries, book maintenance visits, handle client calls, and prepare service reports and certificates while keeping records and invoicing accurate.

You will learn fire safety standards (BS 5839, BS 9999, Fire Safety Act, Building Safety Act) and work toward a fire door inspection qualification, with time on site alongside our inspector and MD.

Qualifications

• Well organized and able to hold several jobs in your head at once without dropping any.
• Fluent English, written and spoken.
• Confident on the phone, including when someone is annoyed.
• Quick with computers and able to use a computer system effectively.
• Willing to learn a technical trade and build a career in fire safety.
• Driving licence is essential for site work.

Responsibilities

• Manage engineers' diaries and ensure the right person is on the right job with the right kit.
• Book in planned maintenance visits and reactive callouts.
• Answer the phone to clients and sort out their needs.
• Send out service reports and certificates.
• Keep the job management system accurate to support records and invoicing.

Skills

Well organized

Fluent English

Phone confidence

Computer literacy

Willingness to learn

Driving licence

Job description

Anchor Fire is a fully accredited fire safety contractor working across London and Essex. We install and maintain fire alarm systems, emergency lighting, AOVs, fire doors and passive fire protection for housing providers, schools, healthcare sites and children's charity accommodation.

We are looking for someone organised and sharp to join the office team and train into the fire safety industry properly. No previous experience in fire safety is needed. We will teach you.

What you will be doing from day one

Managing the engineers' diaries and making sure the right person is on the right job with the right kit. Booking in planned maintenance visits and reactive callouts. Answering the phone to clients and sorting out what they need. Sending out service reports and certificates. Keeping our job management system, accurate so our records and invoicing hold up.

What you will learn

Over your first year you will be trained on fire alarm systems and the standards behind them, including BS 5839, BS 9999, the Fire Safety Act and the Building Safety Act. You will learn to read a survey, price remedial works and write quotations that go out to clients under our name.

Alongside that we will train and fund you towards a fire door inspection qualification. You will spend time on site with our fire door inspector, surveying doors in occupied buildings and writing up findings.

You will be trained by our operations manager, our qualified fire door inspector and the managing director. This is a small enough company that you will learn from the people doing the work, not from a folder.

What we need from you

Well organised, and able to hold several jobs in your head at once without dropping any.

Fluent English. You will be writing and speaking to clients, and in time producing quotations that carry our name.

Confident on the phone, including when someone is annoyed.

Quick with computers.

Willing to learn a technical trade. This role suits someone who wants to build a career rather than fill a seat.

A full UK driving licence is essential. The role is subject to a DBS check, as we work in schools, healthcare settings and children's charity accommodation.

Any background where you have coordinated people, handled customers or worked to deadlines is relevant. Lettings, property management, plant hire, service desks, dispatch and hospitality supervision all transfer well. What matters is how you think, not the industry you came from.

What we offer

• £28,000 per year from day one, with review as your qualifications come through.
• A small signwritten company van, or 30p per business mile if you would rather use your own car.
• 28 days holiday including bank holidays.
• Workplace pension.
• Fully funded training and qualifications.