Trainee Service Advisor

Renault Trucks; Bristol; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a Trainee Service Advisor to join their dynamic team in Bristol. This role offers a unique opportunity to engage with customers, ensuring their service needs are met while gaining valuable experience in the vehicle industry. You'll be trained to handle customer interactions, manage bookings, and assist with administrative tasks, all within a supportive environment that values growth and development. If you're passionate about customer service and eager to learn, this position could be your stepping stone into a rewarding career with a global leader in transport solutions.

Benefits

25 days annual leave

Pension scheme

Healthcare scheme

Employee discounts

Cycle to work scheme

Overtime pay at x1.5

Qualifications

• Experience in front-of-house roles within the vehicle industry.
• Ability to manage workshop bookings and customer interactions.

Responsibilities

• Greet customers and interpret their service needs.
• Manage invoicing and administrative tasks post-training.

Skills

Computer Skills

Customer Service

Communication Skills

Job description

Join to apply for the Trainee Service Advisor role at Renault Trucks.

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and collaborative teams, then this could be the perfect opportunity for you.

What You Will Do

TRAINEE Service Advisor (CSR)

Renault Truck Commercials

Mon - Fri, 45 hours + alternate Saturday mornings

Salary: up to £30,000 (£12.81/hr) DOE + overtime and benefits

Overview

Based at our South West Bristol Dealership, you should have some experience in front-of-house roles within the vehicle industry and face-to-face customer service. You will be the first contact for customers, trained to identify service and parts needs, and assist in preparing depot actions to meet customer requirements.

Training Will Cover

• Greeting customers courteously, interpreting requirements, and completing necessary paperwork.
• Understanding Work In Progress (WIP) reports to expedite workshop instructions.
• Informing customers of completion times, payment options, and additional work, gaining necessary authorizations.
• Managing workshop bookings for inspections, servicing, and repairs.
• Carrying out invoicing and administrative tasks efficiently post-training.

Key Skills / Competencies

• Strong computer skills to learn and operate our systems.
• Understanding relevant Service Department systems, including updates and developments.
• Excellent written and oral communication skills.

Benefits

• Overtime at x1.5 for hours beyond standard weekly hours and Saturday mornings.
• 25 days of annual leave, increasing with service.
• Pension scheme.
• Healthcare scheme.
• Employee discounts across various retailers, cinemas, and more.
• Cycle to work scheme.

We respect your data privacy; applications via email are not accepted.

Who We Are and Our Values

Our focus on Inclusion, Diversity, and Equity provides a safe environment for everyone to bring their authentic selves. We encourage applications even if you do not meet every qualification, as we value potential and willingness to learn.

Joining Renault Trucks means becoming part of Volvo Group, a global leader in transport solutions with nearly 100,000 employees dedicated to sustainable and innovative transport. We are committed to a more sustainable future, fostering a supportive, balanced, and growth-oriented work environment.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Motor Vehicle Manufacturing