Trainee Service Advisor

AB Volvo; Bristol; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a Trainee Service Advisor to join their prestigious Bristol dealership. This role offers the opportunity to work in a dynamic environment, providing exceptional customer service and support. You will be the first point of contact for customers, assisting them with their service and parts needs while gaining valuable experience in the vehicle industry. With a focus on sustainable transport solutions, this is a chance to be part of a team dedicated to making a positive impact on society. Join us and embark on a rewarding career path with numerous opportunities for growth and development.

Benefits

25 days annual leave

Employee discounts

Cycle to work scheme

Overtime pay

Qualifications

• Experience in front of house within the vehicle industry.
• Excellent written and oral communication skills.

Responsibilities

• Greet customers and interpret their requirements.
• Assist in managing customer vehicle workshop bookings.
• Carry out invoicing and administrative tasks.

Skills

Customer Service

Communication Skills

Computer Skills

Invoicing

Education

Experience in Vehicle Industry

Front of House Experience

Job description

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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

TRAINEE Service Advisor (CSR)
Renault Truck Commercials
Mon - Fri 45 hours + alternate Saturday mornings
up to £30,000 (£12.81) DOE + overtime and benefits

Overview:
Working for our prestigious South West Bristol Dealership, you will preferably have some experience in front of house within the vehicle industry and face-to-face customer service. This role is the first line contact for our customers, and you will be trained to identify service and parts requirements, assisting in preparing the necessary depot actions to meet those customer needs.

Training will cover:

• Greeting customers courteously, interpreting their requirements, and completing necessary paperwork.
• Understanding Work In Progress (WIP) reports to clear Workshop instructions promptly.
• Informing customers of completion times, payment methods, and any additional work required, obtaining necessary approval.
• Assisting in managing and scheduling customer vehicle workshop bookings for inspections, servicing, and repairs.
• Carrying out invoicing and administrative tasks efficiently once trained.
• Developing excellent computer skills to work on our systems.
• Understanding relevant systems related to the Service Department, including updates and developments.
• Maintaining good written and oral communication skills.
• Overtime at x 1.5 for hours beyond basic weekly hours and Saturday mornings.
• 25 days of annual leave, increasing with service length.
• Employee discounts across various retailers and cinemas.
• Cycle to work scheme.

We value your data privacy and do not accept applications via mail.

Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity provides everyone with the opportunity to bring their full authentic selves to work in a safe, supportive environment free of harassment and discrimination. We encourage applications even if you do not meet every qualification listed; we will decide based on your potential.

Joining Volvo Group offers you the chance to be part of a global leader in transport solutions. Our trucks, buses, engines, construction equipment, financial services, and solutions enable modern life worldwide. With nearly 100,000 employees, we are committed to shaping a sustainable, safe, and efficient future of transport. Our brands and entities provide numerous career opportunities for talented, passionate individuals.

As part of Volvo Group, Renault Trucks employs 10,000 professionals dedicated to societal impact. We aim for a sustainable future, creating business opportunities to facilitate this transition, and leading transformation in the transport industry. We value work-life balance, continuous learning, entrepreneurial spirit, and recognition for contributions. Our culture is simple, pragmatic, committed, and warm.

Every day, Volvo Group products and services support food security, safe transportation for children, and the construction of roads and buildings. We are dedicated to transitioning towards sustainable, safe mobility and infrastructure solutions to achieve a net-zero society.

Joining Volvo Group means working with iconic brands within a global, industry-leading company harnessing automated driving, electromobility, and connectivity. Our team members are passionate, high-performing, and thrive in a supportive environment characterized by care and mutual respect.

If you aspire to grow and make an impact, join us in our journey to create a better, more resilient society for future generations.