Trainee Police Call Handler — Apprenticeship & Training

Thames Valley Police; Kidlington; On-site; GBP 21,000 - 27,000; Full time

Job summary

Thames Valley Police is seeking a Police Call Handler to be the first point of contact for communities in need. You will manage digital and voice communications, using IT systems with composure under pressure while gathering critical information from callers.

The role includes a mandatory six-week full-time training course, likely at Kidlington, with support for transport where possible. Successful candidates join a recruitment pool and are vetted before intake.

Qualifications

• No prior experience required; full training provided.
• Must communicate well and stay calm under pressure.
• Be resilient with attention to detail and IT skills.

Responsibilities

• Handle a range of digital and voice contacts from the public, including chat and calls.
• Make key decisions while accurately taking information from callers.
• Complete a six‑week full-time training course before post‑allocation.

Skills

Calm under pressure

Attention to detail

Communication skills

IT literacy

Tools

Bobbi live chat

Job description

Thames Valley Police is seeking a Police Call Handler to be the first point of contact for communities in need. You will manage digital and voice communications, using IT systems with composure under pressure while gathering critical information from callers.

The role includes a mandatory six-week full-time training course, likely at Kidlington, with support for transport where possible. Successful candidates join a recruitment pool and are vetted before intake.