Police Call Handler Trainee – Flexible Hours & Training

Thames Valley Police; Cherwell District; On-site; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Flexible working

Training apprenticeship

Job summary

Thames Valley Police is seeking a Trainee Contact Management Centre Officer in Oxford/Kidlington. You will be the first point of contact, handling a range of public calls and digital inquiries, with full training provided.

Comfortable with fast-paced decision making and using IT systems, you will support communities and participate in a structured apprenticeship. The role starts with a 6-week full-time training course at Kidlington, with potential flexible working arrangements and a pathway to a

Qualifications

• No previous experience required; training provided.
• Must communicate clearly and use IT systems confidently.
• Ability to stay calm and focused under pressure.
• Attention to detail and resilience are essential.

Responsibilities

• Handle a range of public calls and digital inquiries as first point of contact.
• Use IT systems to log information and support decisions.
• Complete a 6-week full-time training course at Kidlington.
• Work within a flexible, supportive environment with opportunities for progression.

Skills

Communication

Calm under pressure

Attention to detail

Resilience

IT systems

Tools

Bobbi live chat

Job description

Thames Valley Police is seeking a Trainee Contact Management Centre Officer in Oxford/Kidlington. You will be the first point of contact, handling a range of public calls and digital inquiries, with full training provided.

Comfortable with fast-paced decision making and using IT systems, you will support communities and participate in a structured apprenticeship. The role starts with a 6-week full-time training course at Kidlington, with potential flexible working arrangements and a pathway to a