Emergency & Non-Emergency Call Handler

Thames Valley Police; Kidlington; On-site; GBP 21,000 - 27,000; Full time

Job summary

Thames Valley Police is seeking Police Call Handlers to be the first voice for the public seeking help. No previous experience is required as full training is provided.

You will handle both emergency and non-emergency calls, remain calm under pressure, and provide excellent customer service using IT systems. As part of the contact management team you will work a shift pattern and manage a variety of calls with empathy and confidentiality.

Qualifications

• No prior experience required; full training and support provided.
• Must be able to handle both emergency and non-emergency calls.
• Commitment to confidentiality, sensitivity and diversity.
• Capable of handling administrative tasks and using IT systems.

Responsibilities

• Be the first point of contact for the public visiting the police station.
• Provide high quality customer service for external and internal customers.
• Handle administrative tasks.
• Demonstrate sensitivity, confidentiality and appreciation of diversity.
• Deal with a wide variety of people.
• Work as part of the contact management team.
• Remain calm while handling emergencies and non-emergencies.

Skills

Calm under pressure

Attention to detail

Strong communication

IT systems proficiency

Resilience

Empathy

Decision making

Customer service

Tools

Bobbi live chat

Job description

Thames Valley Police is seeking Police Call Handlers to be the first voice for the public seeking help. No previous experience is required as full training is provided.

You will handle both emergency and non-emergency calls, remain calm under pressure, and provide excellent customer service using IT systems. As part of the contact management team you will work a shift pattern and manage a variety of calls with empathy and confidentiality.