Trainee Neighbourhood Coordinator

Bournville Village Trust; Stirchley; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Pension scheme 10%

Healthcare scheme

Life assurance 4x annual salary

Staff learning and development

Holiday entitlement 32 days

Job summary

Bournville Village Trust is recruiting a Trainee Neighbourhood Coordinator to develop skills across housing services while supporting residents and partners. You will manage a patch, handle routine tenancy enquiries and maintain accurate records in CRM and tenancy systems.

The two-year programme combines practical experience with structured learning, aiming to progress you within neighbourhood housing services.

Qualifications

• Must have strong customer focus and deliver excellent resident services.
• Interest in housing, neighbourhood services and community challenges.
• Willingness to learn, complete a relevant qualification and apply learning.

Responsibilities

• Manage a smaller neighbourhood patch and support the wider Neighbourhoods Team.
• Assist with tenancy management, resident engagement and community development.
• Support activities such as visits, audits, viewings and tenancy sign ups.

Skills

Customer focus

Communication

Organisation

Empathy

Teamwork

Education

Relevant qualification

Job description

Hours: Full Time – 37 hours per week – Monday to Friday

Do you have great people skills, a willingness to learn and a desire to make a difference?

This is an unmissable opportunity to join BVT as a Trainee Neighbourhood Coordinator and develop the knowledge, skills and experience needed to progress within neighbourhood housing services.

This is a two-year trainee programme designed to support your development through practical experience, structured learning and completion of a relevant qualification. You will initially manage a smaller neighbourhood patch appropriate to the trainee role, building confidence and competence over the programme while supporting the wider Neighbourhoods Team with day-to-day housing activity.

We aspire to having a diverse and inclusive workforce. To help achieve this, we offer job opportunities that are agile and centred on personal and professional development in an environment where well-being and work-life balance is a key part of our culture.

Job Profile

As Trainee Neighbourhood Coordinator, you will act as a positive ambassador for BVT and the services we provide. You will work with residents, internal colleagues and external partners to deliver excellent customer service and help create safe, well maintained neighbourhoods where people can thrive.

You will develop skills across neighbourhood housing services, including tenancy management, resident engagement, community development, compliance visits, responding to routine tenancy enquiries, supporting initial access requests and keeping accurate records on CRM and tenancy management systems.

You will also support core neighbourhood activity such as new tenant visits during the starter tenancy period, tenancy audits, viewings and sign ups, low-level anti-social behaviour and tenancy breach enquiries, and community activities that support BVT’s aims of Championing People and Community Building.

Candidate Profile

You will be values driven and focused on delivering great services. We want people who are passionate about BVT’s values of partnership, fairness, quality, integrity and innovation, and who are keen to learn, grow and make a positive contribution to our neighbourhoods. As a Trainee Neighbourhood Coordinator you will bring the following key skills and behaviours to the role:

• A strong customer focus and commitment to delivering excellent resident services.
• An interest in housing, neighbourhood services and the challenges facing residents and communities.
• A willingness to learn, complete a relevant qualification and apply learning in practice.
• Good communication skills, empathy and the ability to build positive relationships with residents, colleagues and partners.
• Good organisational skills, attention to detail and the ability to keep accurate records.
• Confidence to work both independently and as part of a supportive team.

At BVT we offer a comprehensive reward and benefits package to assist and support employees with everyday healthcare costs, savings towards leisure activities and planning for retirement.

These include:

• Basic 32 days holiday (29 days basic, 3 days at Christmas) plus 8 statutory days.
• Flexible Working.
• A competitive employer contributed pension scheme of 10%
• Healthcare scheme which is free to all employees offering cashback towards optical, dental, therapy treatments, consultations and scans together with counselling sessions and a 24 hour helpline.
• Savings on leisure activities with Trust Treats, offering discounted products and services both online and on the high street. You can make savings on your everyday shopping, holidays and insurance.
• Enhanced maternity, paternity, adoption and shared parental leave.
• Extensive support towards learning and development ensuring that all staff are offered opportunities to develop their skills and careers.
• Life assurance 4x annual salary.

Meet BVT – who we are and what do we do?

Creating and sustaining communities where people can thrive is our mission and is based on the principles and legacy of our founder, George Cadbury. We are inspired by his legacy, but not afraid to be bold and innovative to meet the needs of people today and in the future. We provide a diverse and comprehensive range of services to communities in Birmingham and Telford. We own and manage some 4,000 properties, and have significant estate management, commercial and agricultural portfolios.

If you require reasonable adjustments and/or support in completing our application process, please call the HR team at 01216671148 or email [e-mail] . If you have issues with the website and accessing the application form, please use the same contact details.