Trainee Manager

Premium Suburban Inns; Warminster; Sur place; GBP 15 000 - 22 000; Plein temps

Avantages offerts par ce poste

Flexible hours

Training provided

Development opportunities

High street discounts

Friends and family discounts

40% off Charming Bedrooms estate

Cash incentives

Birthday box

Résumé du poste

Upham Inns in Warminster is seeking a Front of House Team Leader who can energise the team and deliver exceptional customer service in a lively pub environment.

You will lead, train and motivate staff, run pre-shift briefings, and support promotions and upselling to enhance guest experiences. Flexible hours help you balance life, with a friendly team and opportunities for development at day-one.

Qualifications

• Experience leading a front-of-house team.
• Strong customer service focus and energy.
• Able to brief and train staff on products and promotions.
• Willingness to upsell and promote promotions.
• Flexible hours and adaptability to shift patterns.

Responsabilités

• Lead and motivate front-of-house team during shifts.
• Hold pre-session briefings and train staff on new menus and promotions.
• Support promotional activities and upselling.
• Resolve on-shift issues promptly with GM guidance.
• Ensure highest customer service standards.
• Coordinate with kitchen and door teams for consistent service.
• Assist managers to run the business smoothly.

Connaissances

Team leadership

Customer service

Training

Communications

Shift management

Description du poste

If you are looking for
a new challenge in a growing business where you can develop and grow, then read
on!

We have full & part
time hours available that can work around you.

Hourly rate will be up
to £13.50 plus a share of the tips.

A job you can enjoy

As a Front of House Team Leader, you will need to be able to demonstrate passion and energy to develop team members resulting in focussed customer service and exceptional standards.

Main responsibilities include:

• Take responsibility for team work, leading and motivating team members
• Hold pre session briefings as and when appropriate and make sure the team are fully briefed and trained on any new amended food and drink products, and any promotional activity
• Assist in implementing and driving promotional activities
• Support and coach team members to upsell
• Deal with any issues that arise during each shift promptly and professionally, seeking advice from the general manager where necessary
• Lead by example to ensure that the highest possible levels of customer service are delivered by team members at all times
• Liaise with other departments Including kitchen and door teams in the business to ensure every customer experiences a consistent level of service
• Assist the General and Assistant Managers as and when necessary to make the business run effectively and efficiently.

We also offer!

• Flexible hours to work around your life.
• A fun working environment in a friendly team.
• Good training/ work experience.
• Development opportunities if you want them.

Day 1 perks of working for Upham! (We don’t make you wait 3 months)

• High St discounts.
• Friends and family discount.
• 40% off Charming Bedrooms estate
• Cash incentives.
• Birthday box to help you celebrate.

It’s a place you can develop

• Opportunity to progress.
• Gain nationally recognised qualifications.
• Job security, no zero hours contracts.
• Working with a premium offer/ group.
• Small company where you are treated as an individual.
• Your opinion counts.

What do we do?

We own a collection of
beautiful and individual premium pubs across Southern England. Our pubs are in
idyllic settings in country villages and towns, where we are proud to be the
quality local of the area, serving high quality fresh pub food in a cozy pub ambience.
Most of our pubs have some Charming Bedrooms as well. New to our growing family
is Harper’s Steakhouse, a new premium American Steakhouse brand that we started
rolling out last year.

It’s an exciting time to join us!

Upham Inns is growing,
and we want you to grow with us and be part of our success. We’ve been busy
investing in our business and we are seeing some great results. So, we want to
continue to grow our pub family and we are looking to recruit passionate people
into our team

We are looking for great people to join us

Our company is big
enough to support you but small enough to care about your individual needs. We
are a friendly, hands-on team who have a passion for running great pubs. We are
always on the lookout for like-minded people who have the desire to work and
grow with us.