Duty Manager

Harpers Haslemere; United Kingdom; À distance; GBP 15 000 - 21 000; Plein temps

Avantages offerts par ce poste

High Street discounts

Friends and family discounts

40% off Charming Bedrooms estate

Cash incentives

Birthday box

Résumé du poste

Upham Inns is hiring a Front of House Team Leader in the UK. Flexible full- and part-time hours are available to fit around your life. The hourly rate can be up to £13.00, with a share of tips, and the role offers opportunities to develop and advance within a friendly, busy pub environment.

You will lead a team, handle briefings, promotions, upsell coaching, and ensure excellent customer service at all times, working with kitchen and door teams to deliver consistent guest experiences.

Qualifications

• Experience in leading a front-of-house team is desirable.
• Strong customer service focus and communication skills.

Responsabilités

• Take responsibility for team work, leading and motivating team members.
• Hold pre-session briefings and ensure the team are briefed on new products and promotions.
• Assist in implementing and driving promotional activities.
• Support and coach team members to upsell.
• Deal with issues during each shift promptly and professionally, seeking manager guidance when needed.
• Lead by example to ensure high levels of customer service by the team at all times.
• Liaise with kitchen and door teams to ensure consistent service across the customer journey.
• Assist General and Assistant Managers to help the business run effectively.

Connaissances

Team leadership

Customer service

Training

Description du poste

If you are looking fora new challenge in a growing business where you can develop and grow, then readon!

We have full & parttime hours available that can work around you.

Hourly rate will be upto £13.00 plus a share of the tips.

A job you can enjoy

As a Front of House Team Leader, you will need to be able to demonstratepassion and energy to develop team members resulting in focussed customerservice and exceptional standards.

Main responsibilities include:

• Take responsibility for team work,leading and motivating team members
• Hold pre session briefings as and whenappropriate and make sure the team are fully briefed and trained on any newamended food and drink products, and any promotional activity
• Assist in implementing and drivingpromotional activities
• Support and coach team members to upsell
• Deal with any issues that arise during each shift promptly andprofessionally, seeking advice from the general manager where necessary
• Lead by example to ensure that the highest possible levels of customerservice are delivered by team members at all times
• Liaise with other departments Including kitchen and door teams in thebusiness to ensure every customer experiences a consistent level of service
• Assist the General and Assistant Managers as and when necessary to make thebusiness run effectively and efficiently.

We also offer!

• Flexible hours to work around your life.
• A fun working environment in a friendly team.
• Good training/ work experience.
• Development opportunities if you want them

Day 1 perks of working for Upham! (We don’t make youwait 3 months)

• High St discounts.
• Friends and family discount.
• 40% off Charming Bedrooms estate
• Cash incentives.
• Birthday box to help you celebrate.

It’s a place you can develop

• Opportunity to progress.
• Gain nationally recognised qualifications.
• Job security, no zero hours contracts.
• Working with a premium offer/ group.
• Small company where you are treated as anindividual.
• Your opinion counts.

What do we do?

We own a collection ofbeautiful and individual premium pubs across Southern England. Our pubs are inidyllic settings in country villages and towns, where we are proud to be thequality local of the area, serving high quality fresh pub food in a cozy pub ambience.Most of our pubs have some Charming Bedrooms as well. New to our growing familyis Harper’s Steakhouse, a new premium American Steakhouse brand that we startedrolling out last year.

It’s an exciting time to join us!

Upham Inns is growing,and we want you to grow with us and be part of our success. We’ve been busyinvesting in our business and we are seeing some great results. So, we want tocontinue to grow our pub family and we are looking to recruit passionate peopleinto our team

We are looking for great people to join us

Our company is bigenough to support you but small enough to care about your individual needs. Weare a friendly, hands-on team who have a passion for running great pubs. We arealways on the lookout for like-minded people who have the desire to work andgrow with us.