Breakfast Supervisor

WOBURN; Milton Keynes; Sur place; GBP 14 000 - 21 000; Plein temps

Avantages offerts par ce poste

Flexible shifts

Meal discounts

Lifestyle card discounts

Résumé du poste

Upham Inns is hiring a Breakfast Supervisor to welcome guests, serve meals, clear tables and assist with special requests while maintaining exceptional service standards.

You will manage a small team, run pre-shift briefings, support promotional activities and upsell, coordinating with kitchen and front-of-house staff to ensure a seamless guest experience.

Qualifications

• Average to strong communication and customer service skills.
• Experience leading a team in hospitality is beneficial.

Responsabilités

• Take responsibility for team work, leading and motivating team members.
• Hold pre session briefings and train on new products and promotions.
• Assist in implementing and driving promotional activities.
• Support and coach team members to upsell.
• Deal with issues promptly and professionally with management input.
• Lead by example to deliver high levels of customer service.
• Coordinate with kitchen and front-of-house teams for consistent service.

Connaissances

Team leadership

Customer service

Upselling

Staff coordination

Description du poste

If you are looking fora new challenge in a growing business where you can develop and grow, then readon!

What’s in it for you?

• Hourly rate will be up to £12.71plus a share of Tronc this can be up to£5000per year
• Flexible shift patterns -We have full & part time hours available that can work around you.
• Up to 33% off meals taken off duty for you and up to 6 guests
• 33% off our hotel accommodation & 20% for Friends and Family
• Development program with a clear pathway
• Access to the lifestyle card – which will provide you with instant access to over5,000 discountsacross all aspects of their lifestyle. With thousands of discounts covering local independents, national and online businesses, there are plenty of opportunities to save money. The lifestyle card is a100% free benefitfor our Upham Inn team members.
• Service Awards
• Refer a friend and chef recruitment incentives of up to £1000

A job you can enjoy

As a Breakfast Supervisor, Youare in charge of greeting guests, serving meals, clearing tables and helping with any special requests or needs a guest they may have.You will need to demonstratepassion and energy in focussed customerservice and exceptional standards.You will build and maintain relationships with guests, team members and senior management alike.

Main responsibilities include:

• Take responsibility for team work,leading and motivating team members
• Hold pre session briefings as and whenappropriate and make sure the team are fully briefed and trained on any newamended food and drink products, and any promotional activity
• Assist in implementing and drivingpromotional activities
• Support and coach team members to upsell
• Deal with any issues that arise during each shift promptly andprofessionally, seeking advice from the general manager where necessary
• Lead by example to ensure that the highest possible levels of customerservice are delivered by team members at all times
• Liaise with other departments Including kitchen and door teams in thebusiness to ensure every customer experiences a consistent level of service
• Assist the General and Assistant Managers as and when necessary to make thebusiness run effectively and efficiently.

What do we do?

We own a collection ofbeautiful and individual premium pubs across Southern England. Our pubs are inidyllic settings in country villages and towns, where we are proud to be thequality local of the area, serving high quality fresh pub food in a cozy pub ambience.Most of our pubs have some Charming Bedrooms as well. New to our growing familyis Harper’s Steakhouse, a new premium American Steakhouse brand that we startedrolling out last year.

It’s an exciting time to join us!

Upham Inns is growing,and we want you to grow with us and be part of our success. We’ve been busyinvesting in our business and we are seeing some great results. So, we want tocontinue to grow our pub family and we are looking to recruit passionate peopleinto our team

We are looking for great people to join us

Our company is bigenough to support you but small enough to care about your individual needs. Weare a friendly, hands-on team who have a passion for running great pubs. We arealways on the lookout for like-minded people who have the desire to work andgrow with us.