Trainee IT Support Engineer – JML & Device Deployment

Skillsbay Ltd; Crawley; On-site; GBP 18,000 - 21,000; Full time

Job summary

Skillsbay Ltd in the United Kingdom is seeking a motivated Trainee IT Support Engineer to start a career in IT. The role offers hands-on training with real users, devices and IT systems to build practical skills from the ground up.

You will gain exposure to Windows setup, device configuration and security across laptops and mobile devices while contributing to a busy IT support team and preparing equipment for new starters each month.

Qualifications

• Interest in IT and technology
• A Levels or IT-related course
• Excellent communication and people skills
• Confident communicating with users
• Willingness to learn and develop

Responsibilities

• Build and configure laptops and other IT equipment
• Install and set up Windows devices
• Pre-stage laptops and mobile devices for deployment
• Prepare equipment for new starters each month
• Create and set up user accounts
• Set up MFA and security access across devices
• Install applications and complete initial device configuration
• Manage equipment for joiners, movers and leavers
• Support laptop and mobile device handovers
• Deploy equipment to users in classroom-style sessions and remotely
• Keep equipment and asset information organized and up to date
• Work closely with the wider IT support team

Skills

Interest in IT

Communication skills

Team player

Willing to learn

Organised

Education

A Levels or IT-related course

Job description

About the Role

We are looking for a motivated Trainee IT Support Engineer who is keen to start and build a career within IT.

This is a fantastic opportunity for someone at the beginning of their career who has a genuine interest in technology and wants to gain hands‑on IT experience. You may have recently completed A Levels, college or an IT-related course, or simply have a strong interest in computers and technology.

Previous commercial IT experience is not required – full training will be provided.

What You’ll Be Doing

Your responsibilities will include:

• Building and configuring laptops and other IT equipment
• Installing and setting up Windows devices
• Pre-staging laptops and mobile devices ready for deployment
• Preparing equipment for new starters each month
• Creating and setting up user accounts
• Setting up MFA and security access across laptops and mobile devices
• Installing applications and completing initial device configuration
• Managing equipment for joiners, movers and leavers
• Supporting laptop and mobile device handovers
• Deploying equipment to users in classroom‑style sessions and remotely
• Keeping equipment and asset information organised and up to date
• Working closely with the wider IT support team

What We’re Looking For

We’re not expecting you to know everything – we’re looking for someone with the right attitude and a genuine desire to learn.

You’ll ideally have:

• A genuine interest in IT, computers and technology
• A Levels, college qualifications or similar – ideally including an IT/computing-related subject
• Excellent communication and people skills
• Confidence dealing with users and explaining things clearly
• A strong work ethic and willingness to get stuck in
• Good attention to detail
• The ability to work well as part of a team
• A proactive, self‑starting approach
• The ability to stay organised and work effectively in a busy, sometimes pressured environment
• A real desire to learn and develop a long‑term career within IT

Training & Development

This is a genuine career‑entry opportunity where you will be taught the technical skills you need to succeed.

You’ll gain hands‑on experience working with real users, devices and IT systems, with opportunities to undertake IT training and industry certifications as you develop.

For someone hardworking, enthusiastic and keen to learn, this is an excellent first step into IT with the opportunity to build strong technical foundations and progress into a wider IT support career