Trainee Generalist Adviser - Hybrid & Training

Citizens Advice BANES; Danesmoor; On-site; GBP 26,000 - 30,000; Full time

Job summary

Citizens Advice North East Derbyshire is recruiting a trainee Generalist Adviser to deliver vital advice and information to local people. You will receive a thorough induction and training within Citizens Advice to handle a full range of enquiries by telephone and face to face, including employment rights and benefits guidance.

After training you will travel across North East Derbyshire and Bolsover Districts; the role is based in Clay Cross with an optional hybrid working arrangement subject to

Qualifications

• Comprehensive induction and training to handle a full range of enquiries.
• Support to develop skills in advising on employment rights and benefits.

Responsibilities

• Provide advice to local people by telephone and face to face.
• Complete interviews and record keeping with supervision.
• Travel around the North East Derbyshire and Bolsover Districts as required.

Job description

Citizens Advice North East Derbyshire is recruiting a trainee Generalist Adviser to deliver vital advice and information to local people. You will receive a thorough induction and training within Citizens Advice to handle a full range of enquiries by telephone and face to face, including employment rights and benefits guidance.

After training you will travel across North East Derbyshire and Bolsover Districts; the role is based in Clay Cross with an optional hybrid working arrangement subject to