Trainee Generalist Adviser – Community Help & Training

Citizens Advice BANES; Forest of Dean; On-site; GBP 22,000 - 26,000; Full time

Job summary

North & West Gloucestershire Citizens Advice is seeking a Trainee Generalist Adviser to support residents across Gloucester, Tewkesbury, Cheltenham and Forest of Dean as part of the Advice First Aid project. You will work with partners to train frontline workers and provide holistic advice to people facing debt, housing and employment challenges.

The role combines office-based work with outreach in community settings, offering a clear path from trainee to qualified adviser and opportunities for

Qualifications

• Provide holistic advice and casework support to local residents.
• Help develop and deliver the Advice First Aid training programme.
• Work with frontline workers and partner organisations to ensure people receive the right support.
• Deliver support in community settings such as foodbanks, libraries and community hubs.

Responsibilities

• Support vulnerable residents across our communities.
• Develop and deliver Advice First Aid training with partner organisations.
• Provide holistic advice on debt, housing, and employment.
• Take referrals from frontline workers and build strong local relationships.
• Deliver in offices and in community settings.

Job description

North & West Gloucestershire Citizens Advice is seeking a Trainee Generalist Adviser to support residents across Gloucester, Tewkesbury, Cheltenham and Forest of Dean as part of the Advice First Aid project. You will work with partners to train frontline workers and provide holistic advice to people facing debt, housing and employment challenges.

The role combines office-based work with outreach in community settings, offering a clear path from trainee to qualified adviser and opportunities for