Trainee Furniture Technician

Castelan Limited; West of England; On-site; GBP 28,000 - 34,000; Full time

Job summary

Castelan Limited is seeking a Furniture Technician to accompany seasoned technicians in inspecting, assessing and repairing furniture at customers' homes and business premises across the region. You will learn to identify faults, diagnose causes of damage, and determine appropriate repair solutions while delivering a professional, friendly, customer-focused service.

You will document repair details using company systems, support teams with appointments and parts, and progress through Castelan

Qualifications

• Minimum of two years' work experience demonstrating reliability and a positive work ethic.
• Full UK driving licence held for at least 12 months, with no more than six penalty points.
• Good communication and interpersonal skills.
• Ability to lift, carry and manoeuvre furniture safely.
• A positive, flexible approach to travel within the designated region.
• Commitment to completing the training programme and achieving the Level 3 qualification.

Responsibilities

• Visit customers' homes and commercial premises to inspect, assess and repair furniture.
• Identify faults, diagnose causes and determine repair solutions.
• Develop repair skills across upholstery, wood, leather, fabric and components.
• Deliver professional, customer-focused service and keep customers informed throughout the repair process.
• Record repair details, photographs, parts requirements and service outcomes using company systems.
• Liaise with internal support teams regarding appointments, parts ordering and customer updates.
• Maintain company vehicle, tools, equipment and stock to required standards.

Skills

Customer service

Communication

Problem solving

Time management

Driving licence

Health & Safety awareness

Education

Level 3 Furniture Technician Qualification

Tools

Hand tools

Power tools

Job description

You'll accompany experienced Furniture Technicians to inspect, assess and repair a wide range of furniture products within customers' homes and commercial premises.

You'll learn how to identify furniture faults, diagnose causes of damage and determine appropriate repair solutions.

You'll develop practical repair skills across upholstery, wood, leather, fabric, recliner mechanisms and other furniture components. A key aspect of your role will be delivering a professional, friendly and customer-focused service.

You'll keep customers informed throughout the repair process and ensure a positive customer experience. Accurately recording repair details, photographs, parts requirements and service outcomes using company systems and mobile technology.

Liaising with internal support teams regarding appointments, parts ordering, technical queries and customer updates.

You'll complete training modules, practical assessments and coursework through the Castelan Training Academy. Working towards achieving the Level 3 Furniture Technician Qualification awarded by Highfield Qualifications.

You'll develop your knowledge of furniture construction, materials, repair methods and industry standards. Part of your role will be to maintain company vehicle, tools, equipment and stock to required standards.

You'll carry out stock checks and assist with replenishment of repair materials and spare parts. You'll follow all Health & Safety policies, safe working practices and risk assessment procedures.

Participate in coaching, perfomance reviews and development discussions to support your progression. Support the wider technical services team and undertake other reasonable duties commensurate with the role.

Essential* Minimum of two years' work experience demonstrating reliability, commitment and a positive work ethic.* Full UK driving licence, held for at least 12 months, with no more than six penalty points.* Good communication and interpersonal skills.* Ability to work professionally with customers and colleagues.* Basic IT skills, including the use of mobile devices and tablets.* Good organisational and time management skills.* Ability to lift, carry and manoeuvre furniture safely.* A positive, flexible approach to work and willingness to travel within the designated region.* Strong problem-solving skills and a willingness to learn.* Commitment to completing the training programme and achieving the Level 3 qualification.Desirable* Experience assembling or disassembling furniture, fixtures or household products.* Experience using hand tools and basic power tools.* Previous customer-facing experience.* Experience working independently and managing your own schedule.* Ability to interpret technical instructions or assembly guides.* Vocational training or qualifications in furniture, upholstery, carpentry, joinery, manufacturing, engineering or a related trade.