Trainee Furniture Technician

Castelan Group; Choppington; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

23 days annual leave + bank holidays

Company pension

Discounts with retailers

Wellbeing initiatives

Mental Health First Aiders

Job summary

Castelan is seeking a Trainee Furniture Technician to join our field-based team. You will train through the Castelan Training Academy and work towards a Level 3 Furniture Technician Qualification awarded by Highfield Qualifications.

The role offers structured progression as you learn to inspect, diagnose, repair and restore furniture at customers' homes or commercial sites. You will travel within the designated region, supporting experienced technicians and delivering a professional service

Qualifications

• Good communication and interpersonal skills.
• Strong problem-solving ability.
• Willingness to travel within designated region; field-based role.

Responsibilities

• Inspect, assess and repair a range of furniture in customers' homes and premises.
• Identify faults, diagnose causes and determine repair solutions.
• Develop repair skills across upholstery, wood, leather and other components.
• Maintain professional, customer-focused service and keep customers informed.

Skills

Communication skills

Problem solving

Time management

Willingness to travel

Education

Vocational training or related trade qualifications

Tools

Hand tools

Basic power tools

Job description

• Starting salary of £23,000 to £27,200 depending on critieria.
• Structured training programme through the Castelan Training Academy.
• Opportunity to achieve a Level 3 Furniture Technician Qualification awarded by Highfield Qualifications.
• Salary progression linked to training achievements and competency development
• Training bonus upon completion of training course modules.
• Monday to Friday working pattern, with 1 in 3 Saturdays.
• 23 days' annual leave plus bank holidays, increasing with service up to a maximum of 28 days.
• Company pension scheme.
• Discounts with leading retailers, cinemas and national brands.
• Employee recognition schemes and celebratory events.
• Staff socials and charity fundraising activities, including the annual Three Peaks Challenge.
• Career development and progression opportunities.
• 24/7 GP access for you and members of your household.
• Wellbeing initiatives and Mental Health First Aiders.

What You'll Get

• Starting salary of £23,000 to £27,200 depending on critieria.
• Structured training programme through the Castelan Training Academy.
• Opportunity to achieve a Level 3 Furniture Technician Qualification awarded by Highfield Qualifications.
• Salary progression linked to training achievements and competency development
• Training bonus upon completion of training course modules.
• Monday to Friday working pattern, with 1 in 3 Saturdays.
• 23 days' annual leave plus bank holidays, increasing with service up to a maximum of 28 days.
• Company pension scheme.
• Discounts with leading retailers, cinemas and national brands.
• Employee recognition schemes and celebratory events.
• Staff socials and charity fundraising activities, including the annual Three Peaks Challenge.
• Career development and progression opportunities.
• 24/7 GP access for you and members of your household.
• Wellbeing initiatives and Mental Health First Aiders.

Build a Skilled Career with Castelan

At Castelan, we're passionate about helping customers restore and protect the furniture they value most. As a Trainee Furniture Technician, you'll join a structured training and development programme designed to provide the knowledge, practical skills and experience needed to become a fully qualified Furniture Technician. Working alongside experienced technicians, you'll learn how to inspect, diagnose, repair and restore a wide range of furniture products while delivering exceptional customer service in customers' homes. Through a combination of hands‑on experience, coaching and formal learning, you'll develop specialist skills and work towards a recognised Level 3 qualification. This is an excellent opportunity for someone who enjoys practical, hands‑on work, takes pride in delivering quality service and is looking to establish a long‑term career within a specialist trade.

Location

This is a field-based role covering your designated region. You'll travel to customers' homes and commercial premises, gradually building the confidence and capability to undertake repairs independently as your training progresses. As a representative of Castelan, you'll provide a professional, friendly and reassuring service at every customer visit.

What You'll Be Doing

• Accompany experienced Furniture Technicians to inspect, assess and repair a wide range of furniture products within customers' homes and commercial premises.
• Learn how to identify furniture faults, diagnose causes of damage and determine appropriate repair solutions.
• Develop practical repair skills across upholstery, wood, leather, fabric, recliner mechanisms and other furniture components.
• Deliver a professional, friendly and customer‑focused service.
• Keep customers informed throughout the repair process and ensure a positive customer experience.
• Accurately record repair details, photographs, parts requirements and service outcomes using company systems and mobile technology.
• Liaise with internal support teams regarding appointments, parts ordering, technical queries and customer updates.
• Complete training modules, practical assessments and coursework through the Castelan Training Academy.
• Work towards achieving the Level 3 Furniture Technician Qualification awarded by Highfield Qualifications.
• Develop knowledge of furniture construction, materials, repair methods and industry standards.
• Maintain company vehicle, tools, equipment and stock to required standards.
• Carry out stock checks and assist with replenishment of repair materials and spare parts.
• Follow all Health & Safety policies, safe working practices and risk assessment procedures.
• Participate in coaching, performance reviews and development discussions to support your progression
• Support the wider technical services team and undertake other reasonable duties commensurate with the role.

Essential

What We're Looking For

• Minimum of two years' work experience demonstrating reliability, commitment and a positive work ethic.
• Full UK driving licence, held for at least 12 months, with no more than six penalty points.
• Good communication and interpersonal skills.
• Ability to work professionally with customers and colleagues.
• Basic IT skills, including the use of mobile devices and tablets.
• Good organisational and time management skills.
• Ability to lift, carry and manoeuvre furniture safely.
• A positive, flexible approach to work and willingness to travel within the designated region.
• Strong problem-solving skills and a willingness to learn.
• Commitment to completing the training programme and achieving the Level 3 qualification.

Desirable

• Experience assembling or disassembling furniture, fixtures or household products.
• Experience using hand tools and basic power tools.
• Previous customer‑facing experience.
• Experience working independently and managing your own schedule.
• Ability to interpret technical instructions or assembly guides.
• Vocational training or qualifications in furniture, upholstery, carpentry, joinery, manufacturing, engineering or a related trade.

Why Join Castelan?

At Castelan, we're committed to delivering exceptional customer experiences, and that starts with our people. You'll join a supportive, award‑winning organisation that invests in development, recognises achievement and provides genuine opportunities for career progression. Whether you're looking to learn a new trade or build on existing practical skills, we'll support you every step of the way.

Unfortunately, we are unable to offer visa sponsorship for this role.