Furniture Technician

Castelan; Carlisle; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Company pension

Discounts with retailers

Recognition schemes

Staff socials

Career development

GP access

Wellbeing initiatives

Annual leave

Job summary

Castelan is seeking a Furniture Technician to join our team, performing furniture repairs and restoration work directly in customers' homes across designated regions. You will travel between locations, delivering expert workmanship and a professional, friendly service while building strong customer relationships.

We provide training and support, with opportunities to develop your skills and progress within Castelan.

Qualifications

• Experience in furniture repairs and restoration preferred.
• Strong customer-facing skills and professionalism.
• Ability to work independently in customers' homes.

Responsibilities

• Visiting customers to assess and repair upholstery, leather, wooden furniture and related items.
• Diagnosing faults and carrying out professional repairs to a consistently high standard.
• Completing accurate reports and submitting information promptly.
• Working towards first-visit resolution and quality targets.
• Promoting furniture care products where appropriate.
• Maintaining company tools, equipment and vehicle to a professional standard.
• Sharing feedback and suggestions that help drive continuous improvement.

Skills

Customer service

Problem solving

Furniture repair

Report writing

Job description

What You’ll Get

• Our salaries vary on experience from £30,832.77 - £32,659.76.
• Working Monday to Friday (working 1 in 3 Saturday's per month).
• We offer 23 days' annual leave plus bank holidays. Your annual leave entitlement will increase by 1 day after 2 years' service, continuing to grow with length of service up to a maximum of 28 days.
• Company pension scheme.
• Discounts with leading retailers, cinemas, and national brands.
• Employee recognition schemes and celebratory events
• Staff socials, and charity fundraising activities such as the annual Three Peaks Challenge
• Career development and progression opportunities.
• 24/7 GP access for you and members of your household.
• Wellbeing initiatives and Mental Health First Aiders In House

Make a Difference in Customers' Homes Every Day

At Castelan, we help customers restore and protect the furniture they value most, providing expert support and practical solutions when they need them. We're looking for a Furniture Technician to join our growing team and play a key role in delivering the high-quality service we're known for.

Working directly in customers' homes, you'll carry out furniture repairs and restoration work while providing a professional and friendly service. We're seeking a skilled and motivated individual who can quickly integrate into the role and make an immediate contribution. While full training and support are provided, this is an excellent opportunity for someone looking to build on their existing experience and continue developing their professional skills.

No two days are the same. You'll travel to different locations, meet a variety of customers, and use your technical skills to resolve issues and bring furniture back to its best condition. If you take pride in your workmanship, enjoy problem-solving, and are passionate about delivering excellent customer experiences, this could be the perfect opportunity for you.

Location

Covering your designated regions, you'll work independently across a variety of customer homes, delivering expert furniture repairs and restoration services. As the face of Castelan, you'll provide a professional, friendly, and reassuring experience, helping customers resolve furniture issues with confidence and care. If you're practical, customer-focused, keen to learn, and take pride in delivering high-quality workmanship, this is an excellent opportunity to develop your skills within a supportive and growing team.

What You’ll be Doing

• Visiting customers to assess and repair upholstery, leather, wooden furniture and related items
• Diagnosing faults and carrying out professional repairs to a consistently high standard
• Completing accurate reports and submitting information promptly
• Working towards first-visit resolution and quality targets
• Promoting furniture care products where appropriate
• Maintaining company tools, equipment and vehicle to a professional standard
• Sharing feedback and suggestions that help drive continuous improvement

For the Job description about the position, please visit: https://jobdescriptions.castelangroup.com/

Why Join Castelan?

At Castelan, we’re passionate about delivering exceptional customer experiences, and that starts with our people. We're a growing, award-winning business that works with leading retailers, insurers, and manufacturers across the UK. While we're proud of our reputation in the industry, what really sets us apart is our culture. We believe in recognising talent, celebrating success, and creating opportunities for people to develop their careers. Whether you are joining us with years of experience or looking for your next challenge, you'll be supported by a team that values collaboration, continuous improvement, and putting customers first. If you are looking for more than just a job and want to be part of a business where your contribution genuinely matters, Castelan could be the perfect place for you.

Ready to Join Us?

At Castelan, we believe great people make great businesses. If you're ready to join a company that values your ideas, invests in your development, and celebrates your success, we'd love to welcome you to our team.

Please note: Unfortunately, we are unable to offer visa sponsorship for this role.