Trainee First Response Technician

Trinity Claims; Redditch; On-site; GBP 24,000 - 25,000; Full time

Job summary

Trinity Claims seeks a motivated individual for the role of Trainee First Response Technician in Redditch. This entry-level position focuses on supporting restoration projects for water, fire, or accidental damage. Candidates should be proactive, customer-oriented, and ready to develop their skills in a dynamic environment. Join a supportive team with excellent benefits including competitive salary and professional growth opportunities.

Benefits

25 days Annual leave plus statutory holidays

Discretionary performance related bonus

Life insurance cover

Enhanced company pension scheme

Employee of the month & employee of the year awards

Refer a Friend scheme

An extra day’s holiday for your birthday

Paid volunteering/charity day a year

Employee Assistance Program (EAP)

Training and development opportunities

Qualifications

• Excellent communication skills are essential.
• Ability to work under pressure and within a team.
• Driving license required.

Responsibilities

• Assist with cleaning and restoration tasks.
• Monitor and install drying equipment.
• Ensure health and safety standards are met.

Skills

Communication skills

Teamwork

Customer service

Basic computer knowledge

Administrative skills

Job description

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Trainee First Response Technician, Redditch

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Client:

Trinity Claims

Location:

Redditch, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e84ace2476e5

Job Views:

8

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Are you ready to start your career in damage restoration?
At Trinity First Response, we are looking for a motivated and enthusiastic individual to join our team as a Trainee First Response Technician. This exciting entry-level opportunity will give you the chance to learn and grow in a fast-paced, dynamic environment, assisting with water, fire, and accidental damage restoration projects.

What will you be doing?
As a Trainee First Response Technician, you’ll play a vital role in supporting our experienced team with the restoration of properties damaged by fire, water, or other accidental damage. Your responsibilities will include:

• Assisting with cleaning, drying, and sanitising tasks following water or fire damage.
• Helping to monitor and install drying equipment on-site.
• Participating in assessments and reporting, ensuring that all necessary documents, photographs, and communications are accurately recorded.
• Working closely with our First Response Technicians and Team Leaders to ensure timely and high-quality service delivery.
• Maintaining health and safety standards at all times.
• Providing excellent customer service to policyholders and other relevant parties.

What we’re looking for:
We want someone who is driven, customer-focused, and eager to learn. The ideal candidate will have:

• Excellent spoken and written communication skills.
• The ability to work effectively within a team and under pressure.
• Basic computer knowledge and strong administrative skills.
• A full, clean driving license with no more than 3 points.
• Previous experience in damage restoration (preferable but not essential).
• Familiarity with the insurance claims process (desirable but not essential).

In return, we can offer you:

Basic Salary £24,000-25,000 (DOE), as well as market leading benefits.

• 25 days Annual leave plus statutory holidays
• Discretionary performance related bonus
• Life insurance cover
• Enhanced company pension scheme
• Employee of the month & employee of the year awards
• Refer a Friend scheme
• An extra day’s holiday for your birthday
• Paid volunteering/charity day a year
• Support in your development and wellbeing, including an Employee Assistance Program (EAP)
• Training and development opportunities at all levels through Trinity Academy and Apprenticeship programs
• Social events

If you're proactive, customer-focused, and thrive in a fast-paced environment, apply today to join our dynamic team!

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.