IT Technician Apprentice - Brindley Place

Getting In Limited; Birmingham; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading education provider is seeking an IT Technician Apprentice at their Birmingham location. The role involves providing technical support, managing IT tickets, and assisting staff and students with various IT-related issues. This apprenticeship offers comprehensive training and a great opportunity to develop IT skills in a dynamic work environment.

Qualifications

• IT skills and basic technical knowledge required.
• Demonstrated attention to detail and organisational skills.
• Ability to provide customer support and administrative assistance.

Responsibilities

• Raise, respond, and complete IT tickets within the Service Management system.
• Provide technical support and setup for IT equipment.
• Assist users with password resets and general queries.

Skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Administrative skills

Analytical skills

Initiative

Education

Information Communications Technician (Level 3)

Job description

What do you want to search? Keyword Apprenticeship Type Location

IT Technician Apprentice - Brindley Place

, Apply From: 12/06/2025

Learning Provider

Delivered by METAGEDU APPRENTICESHIPS LTD

Employer

GLOBAL BANKING SCHOOL LTD

Vacancy Description

Raise, respond, and complete allocated IT tickets raised within the Service Management system which can include:

• Providing one to one assistance to both students and staff in the use of computer hardware and software both provided by GBS and the students including submission of work
• Providing technical support in moving and setting up of Audio Visual and IT equipment as required
• Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary
• Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate
• Working with team members to troubleshoot both complex and routine computer issues
• Performing one-on-one computer training on technology, when necessary, with both students and staff
• Providing support with password reset issues for both students and staff
• Follow best practice guidelines in ensuring security and privacy of networks and computer systems
• Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Providing general administration support such as printing, filing, processing and collating information as required by the IT department
• Providing support to both students and staff and being the first point of contact for error reporting, raising tickets as required

Key Details

Vacancy Title

IT Technician Apprentice - Brindley Place

Employer Description

Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities.Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.

Vacancy Location

1 Brindley Place Birmingham B1 2JB

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000325416

Key Dates

Apply From

12/06/2025

Closing Date For Applications

2025-07-08 23:59:59

Interview Begin From

Possible Start Date

2025-07-13 00:00:00

Training

Training to be Provided

Information Communications Technician (Level 3).

Learning Provider

METAGEDU APPRENTICESHIPS LTD

Skills Required

IT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsAnalytical skillsInitiative

Apply Now