IT Support Apprentice Level 3 Technician

Getting In Limited; Oxford; On-site; GBP 18,000 - 30,000; Full time

Job summary

A leading company in the healthcare sector is seeking an IT Support Apprentice Level 3 Technician to join their dynamic team. You will be tasked with managing IT assets, resolving technical issues, and supporting users. This opportunity offers comprehensive training and a chance to work with cutting-edge technology at a major player in healthcare innovation.

Qualifications

• Level 3 apprenticeship in IT Communication Technician is required.
• Level 2 Functional Skills may be needed in Maths and English.
• Skills in communication, attention to detail, and customer care preferred.

Responsibilities

• Ensure ITAM database is updated and asset lifecycle is followed.
• Diagnose and resolve hardware and software issues efficiently.
• Assist with user account management tasks and educate users.

Skills

Communication skills

IT skills

Attention to detail

Customer care skills

Problem solving skills

Team working

Initiative

Interpersonal

Education

Level 3 Information Communications Technician Apprenticeship

Level 2 Functional Skills in Maths and English

Job description

What do you want to search? Keyword Apprenticeship Type Location

IT Support Apprentice Level 3 Technician

, Apply From: 15/06/2025

Learning Provider

Delivered by ABINGDON AND WITNEY COLLEGE

Employer

Siemens Healthineers Magnet Technology

Vacancy Description

• Asset Management – Ensure that the ITAM database is kept up to date, ensuring that the asset lifecycle and disposal is followed
• Diagnose and resolve hardware and software-related issues in a timely manner, escalating more complex issues to higher-level support teams as needed
• Assist with user account management tasks such as password resets, access provisioning, and account setup/deactivation
• Educate users on basic IT concepts and best practices to enhance their productivity and security awareness
• Proactively monitor, assess, and report on all tickets against defined Incident and Request Management KPIs, ensuring that appropriate action is taken to progress tickets where required
• Proactive identification of recurring faults, and ensuring a complete resolution is put in place to prevent further incidents, following the problem management process
• Windows OS knowledge
• Office 365 and Outlook knowledge
• Using remote troubleshooting tools
• Implementing and cascading new processes
• Responding to customers when service issues are detected
• Problem-solving and analytical abilities, with a keen attention to detail
• Logging and keeping records of customer service issues and solutions in the helpdesk ticket system
• Communicating with second- and third-line support and escalating service issues to the appropriate level for swift resolution
• Updating self-help documents so customers and colleagues can fix problems themselves

Key Details

Vacancy Title

IT Support Apprentice Level 3 Technician

Employer Description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.At Siemens Healthineers Magnet Technology in Eynsham, Oxford, we are a world leader in the design and manufacture of superconducting magnetic resonance imaging magnets for medical applications and we take enormous pride in developing truly innovative technology to produce superconducting magnet solutions of exceptional quality. From concept stage through to product delivery, we aim to continually push technological boundaries, as it is our mission to make MRI systems more widely accessible across the world.

Vacancy Location

Wharf Road Eynsham OX29 4BP

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000325765

Key Dates

Apply From

15/06/2025

Closing Date For Applications

2025-07-11 23:59:59

Interview Begin From

Possible Start Date

2025-09-01 00:00:00

Training

Training to be Provided

Delivery model:

• Work-based training with your employer
• Day release during term time (approximately 1 day a week for 1 year)
• Regular meetings with your training coordinator to monitor progress and well-being
• Approximately four on-site assessment visits per year
• Level 2 Functional Skills in Maths and English (7 days at college for each, if required)
• Off the job training will count for at least 6 hours a week of an apprentice’s time at work

Qualifications included:

• Level 2 Functional Skills in English and Maths (if required)
• Level 3 Information Communications Technician Apprenticeship

End Point Assessment:

• Work-based project and presentation
• Portfolio-based interview

Learning Provider

ABINGDON AND WITNEY COLLEGE

Skills Required

Communication skillsIT skillsAttention to detailCustomer care skillsProblem solving skillsTeam workingInitiativeInterpersonal

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