Trainee Customer Service Consultant

TEAM Inc.; Ringwood; On-site; GBP 21,000 - 25,000; Full time

Job summary

TEAM Inc. is seeking a confident Trainee Customer Service Consultant to join a busy contact centre. You will respond to customer enquiries across channels, take orders, and recommend products while resolving issues and driving KPI performance.

Success comes from a positive, solutions-focused approach, strong attention to detail, and the ability to work well with colleagues to continuously improve processes and deliver a friendly customer experience.

Qualifications

• Excellent written and verbal communication
• Previous customer service experience
• Someone confident working towards targets and KPIs
• A positive, solutions-focused approach
• Good attention to detail and organisation
• Comfortable using Microsoft Word, Excel, Outlook and similar systems

Responsibilities

• Responding to customer enquiries across multiple channels
• Taking consumer and business orders
• Recommending products and services
• Resolving delivery, product and order queries
• Making outbound calls where required
• Working towards customer service, quality and performance targets
• Supporting colleagues and sharing ideas to improve processes
• Providing a friendly, personal and helpful customer experience every time

Skills

Excellent written and verbal коммуника

Customer service experience

Targets and KPIs

Solutions-focused mindset

Attention to detail

Organisational skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

We're looking for a confident and customer-focused Trainee Customer Service Consultant to join a busy contact centre team.

What you'll be doing:

• Responding to customer enquiries across multiple channels
• Taking consumer and business orders
• Recommending products and services
• Resolving delivery, product and order queries
• Making outbound calls where required
• Working towards customer service, quality and performance targets
• Supporting colleagues and sharing ideas to improve processes
• Providing a friendly, personal and helpful customer experience every time

Key requirements

• Excellent written and verbal communication skills
• Previous customer service experience
• Someone confident working towards targets and KPIs
• A positive, solutions-focused approach
• Good attention to detail and organisation
• Comfortable using Microsoft Word, Excel, Outlook and similar systems