Customer Service Team Leader

Harvey Beric Associates Ltd; Swadlincote; On-site; GBP 23,000 - 31,000; Full time

Job summary

Harvey Beric Associates Ltd in Swadlincote is seeking a Customer Service Team Leader to join a busy, supportive team. You’ll lead from the front, develop colleagues and help deliver an outstanding customer experience.

In this varied role you’ll support day-to-day operations, handle customer queries, monitor performance and drive improvements across the department. You’ll motivate staff, manage workload, work with other departments to ensure a smooth customer journey, and step up to provide

Qualifications

• Experience in a team leader, supervisor or senior customer service role.
• Genuine passion for providing great customer service.
• Excellent communication and relationship-building skills
• The confidence to lead and support a team
• Strong organisation and attention to detail
• A proactive, practical approach to problem solving
• The ability to work calmly and effectively in a busy environment
• Good IT skills, including experience with CRM systems and Microsoft Office/Excel

Responsibilities

• Supporting the day-to-day running of the team
• Leading, motivating and developing a team
• Helping to manage workloads and ensure customers receive a prompt and professional service
• Overseeing enquiries, quotations and customer information
• Working closely with other departments to ensure a smooth customer journey
• Monitoring performance and identifying opportunities to improve ways of working
• Stepping up to provide additional support and leadership when required

Skills

Team leadership

Communication

Customer service

Problem solving

Organisation

Proactive approach

Tools

CRM systems

Microsoft Office/Excel

Job description

Are you an experienced customer service professional ready to take the next step in your career?

We're looking for a Customer Service Team Leader to join a busy and supportive team, where you'll have the opportunity to lead from the front, develop colleagues and help deliver an outstanding customer experience.

This is a varied role where no two days are the same. You'll be involved in supporting the team, dealing with customer queries, improving processes and making sure everything runs smoothly across the department.

What will you be doing?

• Supporting the day-to-day running of the team
• Leading, motivating and developing a team
• Helping to manage workloads and ensure customers receive a prompt and professional service
• Overseeing enquiries, quotations and customer information
• Working closely with other departments to ensure a smooth customer journey
• Monitoring performance and identifying opportunities to improve ways of working
• Stepping up to provide additional support and leadership when required

What are we looking for?

• Experience in a team leader, supervisor or senior customer service role,
• Genuine passion for providing great customer service.
• Excellent communication and relationship-building skills
• The confidence to lead and support a team
• Strong organisation and attention to detail
• A proactive, practical approach to problem solving
• The ability to work calmly and effectively in a busy environment
• Good IT skills, including experience with CRM systems and Microsoft Office/Excel