Trainee Customer Service Advisor

TN United Kingdom; Eastbourne; On-site; GBP 20,000 - 24,000; Full time

Job summary

An exciting opportunity awaits as a Trainee Customer Service Advisor in a bustling car dealership in Eastbourne. This role is perfect for individuals eager to enter the motor trade, offering full training and support. You'll be the friendly face ensuring customers are informed about their vehicle's needs while honing your customer service skills. If you have a passion for helping others and a desire to grow within the automotive industry, this position is your gateway to a rewarding career. Join a dynamic team dedicated to excellence in customer care and make a positive impact every day.

Qualifications

• Enthusiastic and passionate about the motor trade.
• Previous experience within Customer Service is essential.

Responsibilities

• Ensure customers are aware of service and repair work required.
• Advise on estimated costs of repairs and work to be undertaken.
• Produce job cards on in-house computer system.

Skills

Customer Service Skills

Organizational Skills

Communication Skills

Job description

Social network you want to login/join with:

Trainee Customer Service Advisor, Eastbourne

Client:

Location:

Eastbourne, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

2afbeb950628

Job Views:

11

Posted:

28.04.2025

Expiry Date:

12.06.2025

Job Description:

Job Description

We are working on an exciting new role with a Main Car Dealership in the Eastbourne area of East Sussex.

My client is actively looking for a Trainee Customer Service Advisor to join their friendly and busy team.

No automotive experience necessary – this is a great role for someone who wants to start in the motor trade. Full training will be provided, but strong organisational skills, a friendly manner, and a strong customer service background are essential.

Job Role – Motor Vehicle Customer Service Advisor

Salary – Minimum Wage + bonus

Trainee Customer Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advising on estimated costs of repairs and work to be undertaken
• Selling additional products as appropriate to customers’ needs
• Advising on timescales and collection arrangements
• Producing job cards on in-house computer system
• Updating customer and vehicle records
• Documenting all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

For this Trainee Customer Service Advisor position, you will have:

• Previous experience within Customer Service is essential
• Enthusiastic and passionate about the motor trade
• Full driving licence

As a Trainee Customer Service Advisor, you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

My client is looking for someone with strong customer service skills, excellent customer rapport, and the ability to deliver great CSI results, along with confidence in up-selling opportunities.