Trainee Customer Service Advisor – Automotive

TN United Kingdom; Eastbourne; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Trainee Customer Service Advisor to join their dynamic team in Eastbourne. This is a fantastic opportunity for individuals eager to start a career in the automotive sector. The role involves providing exceptional customer service, advising on repairs and costs, and ensuring customer satisfaction. Full training will be provided, making it ideal for enthusiastic candidates with a passion for the motor trade. Join a supportive environment where your growth is valued and embark on a rewarding journey in the automotive industry.

Qualifications

• Enthusiastic and passionate about the motor trade.
• Previous experience in customer service is essential.

Responsibilities

• Inform customers about necessary service and repair work.
• Advise on estimated costs and work to be undertaken.
• Produce job cards using the in-house computer system.

Skills

Customer Service

Communication Skills

Sales Skills

Tools

In-house Computer System

Job description

Job Title: Trainee Customer Service Advisor – Automotive, Eastbourne

Location: Eastbourne, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: b8d498bca83b

Job Views: 9

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description

This is an excellent opportunity to enter the Motor Trade industry. We are working with a busy main dealership in Eastbourne, East Sussex, seeking a Trainee Service Advisor to join their friendly team. No previous experience is necessary as full dealership training will be provided. This role is ideal for candidates looking to start or progress their career in the automotive industry.

The successful candidate will receive full manufacturer training and work in a company that values employee development. We are looking for an outgoing, enthusiastic individual with excellent people skills to ensure the highest customer service standards.

Trainee Service Advisor Duties include:

• Ensuring customers are informed about necessary service and repair work in a professional manner
• Advising on estimated costs and work to be undertaken
• Selling additional products as appropriate
• Advising on timescales and collection arrangements
• Producing job cards using the in-house computer system
• Updating customer and vehicle records
• Documenting warranty work according to manufacturer policy
• Preparing and completing invoices

Candidate Requirements:

• Previous experience in customer service is essential
• Enthusiastic and passionate about the motor trade
• A valid full UK driving licence

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