Trainee Customer Experience Consultant

Team Jobs - Commercial; Ringwood; Vor Ort; GBP 17.000 - 18.000; Teilzeit

Zusammenfassung

Trainee Customer Service Consultant role based in Ringwood offers a starting wage of £12.80 per hour and a temporary-to-permanent pathway. You will be the first point of contact across phone, email, Live Chat and social media, helping with orders, queries and deliveries.

Full training is provided, and you'll join a busy contact centre team at TJCOM. This position suits someone with strong communication skills, a positive attitude and a desire to grow within customer service.

Qualifikationen

• Excellent written and verbal communication skills.
• Previous customer service experience.
• Someone confident working towards targets and KPIs.
• A positive, solutions-focused approach.
• Good attention to detail and organisation.
• Comfortable using Microsoft Word, Excel, Outlook and similar systems.
• Someone who enjoys working as part of a busy team.

Aufgaben

• Responding to customer enquiries across multiple channels
• Taking consumer and business orders
• Recommending products and services
• Resolving delivery, product and order queries
• Making outbound calls where required
• Working towards customer service, quality and performance targets
• Supporting colleagues and sharing ideas to improve processes
• Providing a friendly, personal and helpful customer experience every time

Kenntnisse

Communication skills

Customer service experience

Target-driven

Team collaboration

Tools

Microsoft Word

Excel

Outlook

Jobbeschreibung

Trainee Customer Service Consultant role based in Ringwood offers a starting wage of £12.80 per hour and a temporary-to-permanent pathway. You will be the first point of contact across phone, email, Live Chat and social media, helping with orders, queries and deliveries.

Full training is provided, and you'll join a busy contact centre team at TJCOM. This position suits someone with strong communication skills, a positive attitude and a desire to grow within customer service.