Trainee Cruise Consultant

Fred. Olsen Cruise Lines Ltd.; Ipswich; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Commission earnings

Health & travel discounts

Employee benefits

Job summary

Fred. Olsen Cruise Lines Ltd. is recruiting a Trainee Cruise Sales Consultant at our Ipswich Head Office. You will join our Reservations team and receive full product training from our Learning and Development team to handle customer enquiries and bookings.

Working 35 hours a week, Monday to Friday and every other Saturday, you will build knowledge of rates and terms, promote Fred. Olsen products, confirm bookings and upsell. A commission opportunity complements your basic salary.

Qualifications

• GCSE Maths & English (C/4) required.
• Excellent communication and telephone skills are essential.
• Willingness to learn and adapt to travel industry.

Responsibilities

• Deal with customer enquiries and reservations in a polite and professional manner.
• Build and maintain your knowledge library on rates, prices, and terms of business.
• Effectively promote all relevant Fred. Olsen products to customers.

Skills

Communication skills

Telephone manner

Customer relationships

Organisation

Computer literacy

Sales experience

Education

GCSE Maths & English (C/4)

Tools

CRM software

Booking systems

Job description

Learning and development are important to us. Therefore, as the successful candidate, you will benefit from an initial training programme. During this time, you will work closely with our Learning and Development team, who will provide full product training covering the systems we use and the Fred. Olsen products to help you have all the knowledge you need to achieve your best.

Team Culture & Values

• We are one team - Working together, supporting each other and recognising that every role plays a part.
• We are ambitious - Always looking for opportunities to improve and deliver more for our guests, colleagues and business.
• We are curious - Asking questions, seeking new ideas and learning from the world around us.
• We are real - Bringing our authentic selves to work and creating genuine connections.
• Personable with excellent communication skills and a polite, engaging telephone manner.
• Able to build positive relationships with our customers.
• Educated to GCSE-level or equivalent, with a C or 4 in Maths and English.
• Computer literate and able to pick up new systems quickly.
• Passionate to work in the travel industry and learn our destinations.
• Highly organised and able to manage tasks to meet deadlines.
• Sales or customer service experience is beneficial.
• Fred. Olsen Cruise Lines is a family-run business that has been offering exceptional cruise experiences for over 170 years. With a fleet of ships that provide intimate, friendly, and immersive voyages, we are committed to delivering world-class service with a personal touch. Join us and be part of a proud heritage that is all about making lasting memories for our guests.

As we continue to grow, we are now strengthening our Reservations team with a Trainee Cruise Sales Consultant in our Ipswich Head Office.

Key Tasks & Responsibilities

• Dealing with customer enquiries and reservations in a polite and professional manner.
• Building and maintaining your own knowledge library on rates, prices and terms of business.
• Effectively promoting all relevant Fred. Olsen products to customers.
• Confirming bookings and upselling all relevant products.
• Selling the Fred. Olsen products and brand to customers.

This is a permanent, full-time role, working 35 hours a week Monday to Friday and every other Saturday. A day off during the week will be rewarded when a Saturday is worked.

Benefits

• Fred. Olsen Cruise Lines offer a wide range of benefits including AXA Health medical, Life Assurance, enhanced maternity and paternity pay, discounted holidays and cruises, plus retail discounts and cash back incentives through our Boost Benefits scheme.
• you will also have the opportunity to earn commission in addition to your basic salary.
• Attached to this advert you will find a full job description and details of our Company benefits on offer.