Trainee Cruise Sales Consultant | Training & Commission

Fred. Olsen Cruise Lines Ltd; Ipswich; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

AXA Health

Life Assurance

Enhanced maternity and paternity pay

Discounted holidays and cruises

Boost Benefits discounts and cash back

Commission on top of salary

Job summary

Fred. Olsen Cruise Lines Ltd. is seeking a Trainee Cruise Sales Consultant for our Ipswich Head Office. You will respond to customer inquiries, handle reservations, and promote Fred.

Olsen products. A full training programme will develop product knowledge and sales skills. We offer an initial training period with Learning & Development support, a permanent full-time role, 35 hours per week Monday to Friday and every other Saturday, with a weekday day off when Saturday is worked.

Qualifications

• Personable with excellent communication skills and a polite, engaging telephone manner.
• Able to build positive relationships with our customers.
• Educated to GCSE-level or equivalent, with a C or 4 in Maths and English.
• Computer literate and able to pick up new systems quickly.
• Passionate to work in the travel industry and learn our destinations.
• Highly organised and able to manage tasks to meet deadlines.
• Sales or customer service experience is beneficial.

Responsibilities

• Dealing with customer enquiries and reservations in a polite and professional manner.
• Building and maintaining your own knowledge library on rates, prices and terms of business.
• Effectively promoting all relevant Fred. Olsen products to customers.
• Confirming bookings and upselling all relevant products.
• Selling the Fred. Olsen products and brand to customers.

Skills

Excellent communication

Relationship building

Telephone manner

Computer literacy

Organised / time management

Sales / customer service

Education

GCSE level or equivalent (C/4 in maths & English)

Job description

Fred. Olsen Cruise Lines Ltd. is seeking a Trainee Cruise Sales Consultant for our Ipswich Head Office. You will respond to customer inquiries, handle reservations, and promote Fred.

Olsen products. A full training programme will develop product knowledge and sales skills. We offer an initial training period with Learning & Development support, a permanent full-time role, 35 hours per week Monday to Friday and every other Saturday, with a weekday day off when Saturday is worked.