Trainee Client Support Administrator – Benefits & Health

Marsh; Chichester; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Comprehensive training program

Apprenticeship with CII qualification

Career development opportunities

Exposure to experienced colleagues

Diverse, open culture

Job summary

Marsh Health and Benefits is seeking Trainee Client Support Administrators to support healthcare, protection and pensions clients in Birmingham and Chichester. You will assist with quotes, renewals, data analysis and reporting, while developing market knowledge and strengthening client relationships.

Ideal candidates have GCSEs and experience in customer-facing roles, strong MS Office skills and excellent communication.

Qualifications

• 5 GCSE’s at Grades 9–4 including English & Maths.
• Right to Work in the UK or ROI; no visa sponsorship provided.
• Experience in a client/customer facing role.
• Strong Microsoft Excel, Word and Outlook skills.
• Excellent written and oral communication.
• Strong planning and organisation skills.
• Ability to work independently and as part of a team.
• Enthusiasm and pride in delivering high-quality work.
• Intellectual curiosity; willingness to develop new skills.

Responsibilities

• Provide account support to clients for their employee benefits.
• Prepare quote requests, process renewals and draft reports.
• Gather, organise and analyse data to manage client benefit schemes.
• Respond to client and provider queries within SLAs.
• Develop and maintain technical and market knowledge.
• Attend client meetings as required.

Skills

Communication skills

Organisational skills

Teamwork

Attention to detail

Multitasking

Customer service

Education

GCSEs (5 including English & Maths)

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Marsh Health and Benefits is seeking Trainee Client Support Administrators to support healthcare, protection and pensions clients in Birmingham and Chichester. You will assist with quotes, renewals, data analysis and reporting, while developing market knowledge and strengthening client relationships.

Ideal candidates have GCSEs and experience in customer-facing roles, strong MS Office skills and excellent communication.