Health & Benefits: Client Support Admin Apprentice

Marsh; Birmingham; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Comprehensive training programme

CII qualification (apprenticeship)

Career mobility

Job summary

Marsh in Birmingham invites applications for an Apprentice/Trainee Client Support Administrator. The role supports the healthcare, protection and pensions teams, handling client queries, preparing quotes, renewals and reports while developing market knowledge.

This is a structured apprenticeship with training and the potential to progress within a global professional services firm. Right to work in the UK is required, and no sponsorship is provided.

Qualifications

• 5 GCSEs at Grades 9–4 including English & Maths.
• Right to Work in the UK (no visa sponsorship).
• Experience in client/customer-facing roles (retail/hospitality).
• Proficient in Microsoft Office (Excel/Word/Outlook).
• Strong written and verbal communication; rapport building.
• Excellent planning, organisation and deadline management.
• Independent and collaborative teamwork with enthusiasm.

Responsibilities

• Support client accounts by preparing quotes, processing renewals and drafting reports.
• Gather, organise and analyse data to support employee benefit schemes.
• Collaborate with internal/external stakeholders to deliver a market-leading service.
• Attend client meetings and maintain knowledge of products/benefits.

Skills

Customer service

Communication

Teamwork

Organisational skills

Attention to detail

Multitasking

Education

5 GCSEs including English & Maths

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Marsh in Birmingham invites applications for an Apprentice/Trainee Client Support Administrator. The role supports the healthcare, protection and pensions teams, handling client queries, preparing quotes, renewals and reports while developing market knowledge.

This is a structured apprenticeship with training and the potential to progress within a global professional services firm. Right to work in the UK is required, and no sponsorship is provided.